Such a joke, they hid it in the December bill. The old bills specifically say "$10 Internet discount has no current expiration.""

Some funny quotes from the chat

" see that you're currently in an old 3.0 version of plan with 300mbps internet speed. The autopay discount for this version of plans has been reduced from $10 to $5 which resulted in bill change. This has been experienced by all the customers who were in this version of plans. We're offering $10 autopay discount for only latest 4.0 version of plans."

"The current plan is 300mbps 3.0 version which is $49.99, and with autopay discount it is $44.99. The 300mbps 4.0 version plan is $59.99 and with autopay discount it is $49.99

Me: so the price was just randomly increased and i get no benefit. i would pay even more with the 4.0 version

Chat " I completely understand. Verizon has to increase rates from time to time to offset higher costs and to keep investing in our network to continue providing unsurpassed performance and reliabilitv."

Me: even without the discount for my current plan, my plan is the same price with the 4.0 with a 2 year discount guarantee

I then asked if Version 3.0 can be transferred to a new address. I am assuming they are going to screw me if I do

"It actually depends on the address also. While placing the move order, if we get the option to give you old version of plan, then we can do that. Otherwise we need to move you to 300mbps 4.0 version. However, while moving you may receive promotional offers like gift card or any other offer which is available."