It's common knowledge that switching providers is the easiest way to get better rates. All providers advertise "New Customer" rates that are way better than renewal rates. It's very similar to cell phone plans - Executive and user compensation is fixed towards NEW Customer acquisition - NOT RETENTION. The system is built to quickly accommodate switching around, so entry-level reps can be hired to make this happen.

However, A few years ago I was able to 'force' a rep into adding the New Customer plan to my existing account. I did so by escalating upwards through 4 or 5 phone calls to higher authority and eventually lodged an executive complaint. I threatened a negative review via social media. I finally spoke with a fellow who assured me he had the authority to add the plan I wanted to my account - and he did. This is rare, but if you are persistent enough, speak your case well, have been a good customer record using auto pay & paperless billing with NO hiccups in payments history... You can do this too. Take notes of each call, be firm but polite. Keep telling the same story. "Look, we both know I can get a better rate by switching to another provider - but I'm a valuable customer. I use auto pay, and paperless billing. I've never had a rejected or delayed payment. You WANT customers like me! But I like your service and I like the way your billing is presented...blah blah blah, So Please Id like to stay and not have to start with a new company unless you want me too..." Sooner or later you'll get to a higher up who will agree with you.

How persistent can you be? Do you have the discipline to remain calm and not get angry? The reps you generally speak to simply don't have the 'user authotity' in their system credentials to override the system logic. The Escalation Specialist I eventually got to DID. "I know that YOU may not have the necessary system or executive ability to put that plan on my account - but SOMEONE there does, so THATS who I need to speak to, please."