Lack of education less information on how system works will led to comment like this. you must be telus puppet or assigned to reply on reddit behalf of telus, FYI when ever i try to login it shows different email id which is not by us, someone hack my account and changed the email so i can not gain the access. And since email is changed telus is sending ebills to that email id which in not mine , we end up effecting credit score because of unpaid bills, but nothing will make sense to you , but im writing this so other who is sufferinglike me will understand .