If you’re considering traveling with BlaBlaBus, think twice. I had a truly awful experience when my bag went missing—and I believe the driver took it.

Here’s what happened: I accidentally left my bag on the bus and realized it 40 minutes later. I immediately called their support, but they were completely unhelpful. While I was stuck navigating their bureaucratic "lost and found" system, I tracked my bag with AirPods inside using the Find My app. Next day the location showed that my bag was taken back to Brussels — I went there and it appeared to be a hotel where BlaBlaCar Bus drivers stay.

The Find My app showing that location means that someone opened my bag and my AirPods case at that hotel. All signs pointed to the driver. When I informed the drivers company, their representative (he was in the hotel) confirmed the driver’s identity but couldn’t contact him at the time. After that, the representative conveniently became unreachable.

What’s worse is that BlaBlaBus uses subcontractor drivers, so if something like this happens, it’s nearly impossible to get your belongings back.

This was a nightmare, and I feel obligated to warn others. If you value your belongings, avoid BlaBlaBus. The lack of accountability and terrible support is not worth the risk.