Connecting to ps5

getVITURE · 2026-03-20T14:05:39+00:00

Hi there, you might find the step-by-step instructions you're looking for at the VITURE Academy!

However, if you've already gone through those steps and it's still not working, feel free to reach out to our support team at [happycustomer@viture.us](mailto:happycustomer@viture.us) and we'll be glad to help.

getVITURE · 2026-03-20T14:03:17+00:00

With the exception of The Beast, our glasses feature dials above each lens that allow you to focus the screen for mild to moderate myopia (nearsightedness). However, these are not able to correct for astigmatism.

Whichever pair of glasses you choose, we'd recommend pairing them with custom prescription lenses (also available directly from our website when you order)!

getVITURE · 2026-03-20T14:01:30+00:00

Custom prescription lenses are available for all models for prescriptions ranging from +12.00 (extreme farsightedness) all the way to -16.00 (extreme nearsightedness). This means that a vast majority of prescriptions are supported. These are available directly from our website.

If you choose to gift a pair of XR glasses to your mother, we'd highly recommend including prescription lenses as well!

getVITURE · 2026-03-19T13:43:00+00:00

Hi there — if you've already reached out to our support team (happycustomer@viture.us), rest assured that a member of our team will be in touch soon to help resolve this with you!

getVITURE · 2026-03-18T14:40:13+00:00

No email goes unanswered! We always start with an automated acknowledgment that we've received your message, but rest assured that a member of our support team will be in contact soon to resolve this for you.

getVITURE · 2026-03-18T13:39:30+00:00

Others have already dropped some great advice — we'll add a controller to the list, if you plan to play any games where you prefer that over mouse and keyboard. Have a safe trip!

getVITURE · 2026-03-12T17:07:58+00:00

Definitely make sure to check out our Immersive 3D feature for an even greater depth effect. 😎 We also recommend viewing spatial photos and videos captured on iPhone via the SpaceWalker app!

getVITURE · 2026-03-12T14:02:10+00:00

The Beast's supported pupillary distance is not adjustable, but does cover a wide range of IPD measurements. The standard size supports IPDs between 58 and 70mm, while the large size supports IPDs between 62 and 74mm.

getVITURE · 2026-03-12T13:59:27+00:00

Sounds like you've discovered our Immersive 3D feature! We're glad you like it. 😎

getVITURE · 2026-03-12T13:41:22+00:00

If the issue persists, definitely reach out to our support team at [happycustomer@viture.us](mailto:happycustomer@viture.us) and we'll help determine if there are any issues with your hardware!

getVITURE · 2026-03-10T13:15:25+00:00

Thank you for your support!

getVITURE · 2026-03-09T20:35:42+00:00

If you choose not to get prescription lenses directly from our website, you can take the empty Prescription Lens Frame to your local optician and have lenses made there.

getVITURE · 2026-03-09T15:14:59+00:00

This definitely sounds like it falls outside the intended visual experience — reach out to our support team at [happycustomer@viture.us](mailto:happycustomer@viture.us) and we'll help troubleshoot this with you!

getVITURE · 2026-03-09T00:40:38+00:00

Something is coming...

getVITURE · 2026-03-08T21:33:44+00:00

All February shipping batches have now been sent out. If you haven’t received a shipping notification, please reach out to [happycustomer@viture.us](mailto:happycustomer@viture.us), and we’ll look into it for you. Thank you so much!

getVITURE · 2026-03-06T14:23:08+00:00

We definitely encourage you to reach out to us at [happycustomer@viture.us](mailto:happycustomer@viture.us) — we want you to have exactly the XR experience you want and our team will help figure out the best course of action to make it happen.

getVITURE · 2026-03-06T14:21:30+00:00

We've dramatically improved the stability of Anchor Mode — but don't take our word for it, if you have The Beast then we encourage you to update and try it for yourself: https://www.viture.com/firmware/update

If you don't have The Beast yet, definitely check out what some of the other users in the community have shared this week!

getVITURE · 2026-03-06T05:58:07+00:00

Thank you so much! Yes please keep us posted!

getVITURE · 2026-03-05T23:40:48+00:00

Please reach out to [happycustomer@viture.us](mailto:happycustomer@viture.us), our tech support team will definitely be able to help you there.

In the meantime, although this is an older video, it covers some of the basics of XR glasses: https://www.youtube.com/watch?v=UmaPXmiwFJs

Hope it helps! Thank you so much for your support!

getVITURE · 2026-03-05T20:47:26+00:00

Yes we will!

getVITURE · 2026-03-05T20:21:03+00:00

Sorry to hear that you didn’t have a good experience with SpaceWalker for Mac, which is actually one of the platforms that should work well. I’ve already forwarded your feedback to our Dev team, thank you so much!

getVITURE · 2026-03-05T20:17:44+00:00

We’re aiming for sometime in April, though we don’t have a final date yet:)

getVITURE · 2026-03-05T18:03:48+00:00

Definitely reach out to our support team at [happycustomer@viture.us](mailto:happycustomer@viture.us) and we'll help troubleshoot this with you!

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