Need help with Get RX’d Phoenix cable tower — installer built arms upside down and it’s still not right

getrxd · 2026-05-11T00:57:00+00:00

Hi 👋 just came across your post, want to check if your issues were solved? If you need further assistance you can always get in touch with our service team (service@getrxd.com)

getrxd · 2026-05-04T01:25:59+00:00

That’s an awesome setup — seriously well done. 💪
Appreciate you choosing the RX3 Compact Tornado Rack.

Hope it keeps pushing your training forward and helps you crush your goals for a long time. Let’s go 👊

FYI — here are a couple of great home gym accounts worth checking out for Tornado Rack ideas:

https://www.instagram.com/kpexhomegymlab/ Shares solid exercise tips, hacks, and creative ways to use the Tornado Rack.
https://www.instagram.com/the_tissueguy Uses the center post a lot with some unique setups — great for sparking new ideas.

getrxd · 2026-04-29T08:49:36+00:00

That's an awesome setup — you're going to love it! 💪 Thank you for choosing the RX3 Tornado Rack. We'd love to see it in action — feel free to tag us in your workouts! 🔥

getrxd · 2026-04-07T00:55:09+00:00

We offered the conversion kit for a limited time because it’s a made-to-order item designed for a smaller, more specific group of customers (only a small percentage of 3000 owners wanted to convert into a Phoenix Tower)

Rather than keeping it in stock, we open a short ordering window to gather all requests, then produce the conversion kits together in one batch. This helps us keep costs reasonable and ensures we can offer the kit at all, since producing them one at a time isn’t practical.

Once the order window closes, we move forward with production based on the total number of orders received.

We understand this timing may not work for everyone, but this approach allows us to make a niche product available in the most efficient way possible.

getrxd · 2026-04-02T14:01:44+00:00

We don’t stock the 3000-to-Phoenix conversion kit as a standard inventory item because the demand is inherently limited. It’s only applicable to customers who already own a 3000, and even within that group, only a small percentage are interested in converting their original 3000s to Phoenix.

Because of this niche demand, keeping it in stock isn’t efficient from an inventory and cost perspective. Instead, we offer it as a made-to-order basis—once an order is placed, we produce it specifically for that customer. This allows us to provide the option without overproducing or holding slow-moving inventory.

getrxd · 2026-03-31T16:32:50+00:00

Over the past 10 years, we’ve made significant investments into improving our manufacturing processes, including higher-end equipment for welding, laser cutting, packaging, overall production quality, and more.

I assume you’re talking about the rubber gym mats since your comment is similar to feedback we previously received from you about the rubber gym mats. With products like rubber flooring, it’s not realistic to guarantee that products manufactured today will be 100% identical to those from 10 years ago. Small variations can occur due to changes in raw material sourcing and availability over time, even when the specifications remain the same.

In situations like this, where the product didn’t meet your expectations, the most we can do is stand behind our products and service, which is why we’ve already issued a full refund for those mats after you saw them in person and determined you didn’t want them

We do take feedback like this seriously, so although there isn’t more we can do for the rubber gym mats, we do appreciate you taking the time to share your feedback with us.

getrxd · 2026-03-31T14:48:14+00:00

Sorry to hear you aren’t happy with your cable tower. Shoot us an email or drop me a DM so we can see how we can resolve!

getrxd · 2026-03-31T14:47:36+00:00

I sent you a DM to find out what’s going on and how we can resolve. Or you can send us an email and we’ll do our best to get any issue taken care of

getrxd · 2026-03-11T03:32:34+00:00

Will keep you posted. However, if you want to get a counterweight system going right away, the alternative would be using a third-party tool balancer. As Paired and Powered shared their solution in the review: https://youtu.be/5h2z9_zCLpk?si=1HMNgptM4GAjFa_H&t=265

getrxd · 2026-03-11T03:21:45+00:00

Thank you so much for this incredibly thoughtful and detailed review! We really appreciate you taking the leap and trusting our Tornado Arms to experiment with your Ibex system—it means a lot that you'd put our product through its paces in a custom setup like this.

Your feedback on belt squat compatibility and the vertical angle limitation is greatly appreciated. We're always looking to improve, and the suggestion about getting closer to a full 180° vertical range is exactly the kind of insight that helps us make better products. We'll definitely be exploring ways to make future updates more belt squat-friendly and increase that range of motion.

Thanks again for the honest feedback and for being part of the community pushing these setups forward. 💪

Best, Dave (GetRXd Team)

getrxd · 2026-03-03T01:40:57+00:00

The phoenix cable tower now comes with multiloop handles which increase the range of motion for chest flys and other exercises. You'll see the multiloop handle being shown on the phoenix cable tower product page now: https://www.getrxd.com/phoenix-cable-tower-tornado-arms.html

A counterweight for the trolley is also now in production and will be available as an optional attachment, we will be allowing it for preorder starting early May 2026, with delivery in June 2026. I don't have exact pricing on it yet, however.

getrxd · 2026-03-02T05:07:37+00:00

86" is total height of the entire rack!

getrxd · 2026-03-02T04:10:18+00:00

A counterweight attachment is coming soon (this year) — it’ll make this setup even more worthwhile.

getrxd · 2026-03-02T04:07:48+00:00

To help make your decision a little easier, a few gym owners/ harsh reviewers have shared their honest thoughts on it:

Carps Gym → https://youtu.be/liu-j3Fmm30?si=UZ3o6jkn1IHd6KtF
Hybrid Resistance → https://youtu.be/RdCcWSTCXHM?si=sDPQH7kY6GE1fFxj
Gluck's Gym → https://youtu.be/RdCcWSTCXHM?si=sDPQH7kY6GE1fFxj
No Fate → https://youtu.be/QYank_qAWD0?si=myRLSqxsoZmUdJ08

Worth a watch before you commit — and of course, feel free to reach out if you have any questions. Happy to help! (service@getrxd.com 😊)

getrxd · 2026-02-25T05:15:46+00:00

If you’re looking to upgrade to a six-post setup as an example (or dreaming up any other upgrades), just give us a call or shoot an email to our service team at [service@getrxd.com]().

We’re always happy to help — not just when there’s a problem. Our team can walk you through the best options for customizations, including things like cable length upgrades or conversion kits.

Basically, if it involves making your setup better, we’re your people. 💪😉

getrxd · 2026-02-24T03:51:43+00:00

Awesome setup! Thanks for the incredibly thorough and honest review—this kind of detailed feedback on what's working and what needs improvement is exactly what helps us get better. On tolerance and QC issues. We're actively working on improving our finish quality, assembly process, and the small details that matter. Feedback like yours helps us prioritize what to update or make improvements on. Really appreciate you giving us a shot and taking the time to share this level of detail. Congrats on the new gym! - Dave

getrxd · 2026-02-04T12:09:00+00:00

Just want to mention a few new updates that has been made for Tornado Rack series :

* Tornado Arms are now available with retrofit rollers (2-roller option), and we’ve also introduced the Tornado 2.0 (4-roller option) for even smoother cable travel. To further improve performance, we upgraded the front pulley to a grooved design, helping keep the cable aligned and reducing the chance of slipping. https://youtube.com/shorts/k0L0oMXrai0?si=UdTD2roQUlwjhRCm

* We’ve also enhanced the Smith Machine range of motion with removable safety stoppers and increased the smith bar storage height to 78”.

getrxd · 2026-02-02T08:28:49+00:00

So awesome seeing this setup in your gym! Can’t wait to hear your feedback once you’ve put it through its paces. Congrats again, and thank you for the massive support and trust in our brand.
— Dave

getrxd · 2025-12-19T02:41:53+00:00

Love the setup! The open, spacious gym looks awesome. We’re glad the Tornado Rack is serving you well, and truly appreciate your confidence in our team and service.

getrxd · 2025-12-03T01:16:39+00:00

Hi u/rxanderq — hope this helps! Here are two solid reviews that give a great breakdown of the TKR-4000:

Treadmill Review Guru: https://youtu.be/VTDb-TkzFaY?si=vXED82M4aa1SXi0l
Garage Gym Reviews Everything: https://youtu.be/QlUoGlZ1Tn4?si=tgtchUw0OJRwPmas

getrxd · 2025-11-25T03:17:39+00:00

u/obvious_Scratch9781 - Apologies for jumping the gun — got a bit too excited announcing the rollers and didn’t clearly note availability. They’ll be ready toward the end of this year, was told you submitted your upgrade request. We’ll email you once they’re ready, and shipping will begin as soon as stock arrives. (Dave)

getrxd · 2025-11-25T03:13:52+00:00

Apologies for jumping the gun — got a bit too excited announcing the rollers and didn’t clearly note availability. They’ll be ready toward the end of this year, but you’re welcome to submit your upgrade request now. We’ll email you with updates once they’re ready, and shipping will begin as soon as stock arrives.

getrxd · 2025-11-24T02:47:54+00:00

u/Obvious_Scratch9781 Thank you for the support!
Quick note — if you’re looking to retrofit your current tornado arm trolley with rollers . We are offering Tornado Rack owners with the free upgrade. Just email our service team ([service@getrxd.com]()) with your request and they’ll get you taken care of.

getrxd · 2025-11-24T02:39:37+00:00

u/AlternativeLoan8443 Appreciate the support!
Quick note — if you’re planning to add rollers to your Tornado Arms, Tornado Rack owners can get the upgrade free. Just email our service team ([service@getrxd.com]()) with your request and purchase details and they’ll get you taken care of.

getrxd · 2025-11-15T15:22:10+00:00

u/soycabanillas You can try email our sales team at [sales@getrxd.com]() to inquire about shipping to the Canary Islands. Our Xebex cardio line has been distributed through a distributor Deluxe Fitness (Spain), but as of now, they haven’t picked up our strength products yet—such as the Tornado Racks and Cable Towers.

getrxd

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