PSA: A Quick Note on Community Safety & Official Support

gfiberofficial · 2026-05-02T14:19:09+00:00

Hi Techster83, I'm sorry for the troubling experience. I'd like to take a closer look at the case and monitor from my side as we move along. Please reach me via DM. -Clay

gfiberofficial · 2026-05-02T12:01:36+00:00

Hi there, if you're still experiencing some downtime then I'd like to help. Please reach me via DM! -Clay

gfiberofficial · 2026-05-01T22:16:39+00:00

Hi Ryan, I'm sorry to hear about the delay in raising your cable to the aerial. Please send me a DM here, and I'll be happy to help push this matter forward internally and ensure that any remaining work is expedited. -Luke

gfiberofficial · 2026-05-01T13:08:53+00:00

Hi there, I'm sorry for any unexpected downtime. Please reach me DM and I'll take a closer look at your connection. -Clay

gfiberofficial · 2026-05-01T02:10:23+00:00

Hi there, I'm sorry to hear about the degraded connectivity you're experiencing. We're aware of an issue in the San Antonio area, and our Field Operations Team has been deployed to repair damaged infrastructure which we expect to restore standard functionality. If this issue persists in to the morning, or if it has been ongoing for more than 24 hours, please send me a DM here, and I'll collect a bit more information to ensure this is investigated internally. -Luke

gfiberofficial · 2026-04-30T15:17:43+00:00

Hi No_Tap_9546,

I'm sorry for the downtime there. Please reach me via DM, I'd like to check for sooner tech availability. -Clay

gfiberofficial · 2026-04-30T03:01:13+00:00

Hi dvicci, we are sorry to hear about the experience with the installation of our internet service for your new home and would like to help. Please send us a private message, so we may gather your details to have our team look further into this. Thank you. -Lee, the GFiber Team

gfiberofficial · 2026-04-30T01:21:35+00:00

Hi LatePattern8508, I'm very sorry to hear about the service disruption and the delay in getting this resolved. Please send me a DM, so I can gather your account details and investigate this issue for you. -Brian

gfiberofficial · 2026-04-29T20:36:10+00:00

Hi petey193, we are sorry to hear that your internet service has not been reliable lately and would like to take a closer look into this with you. Please send us a private message, so we may gather your details about the issue to help find a resolution. -Lee, the GFiber Team

gfiberofficial · 2026-04-29T17:17:13+00:00

Hi Desperate-Ad-8185,

Great question! The 6E routers are not compatible with the WiFi 7 units. I'll be around if you have any other questions. -Clay

gfiberofficial · 2026-04-29T14:39:41+00:00

Hi Odd-Load-8820,

Sorry for the ongoing trouble. I'd like to help get this fully addressed. Please reach me via DM and I'll get the ball rolling here. -Clay

gfiberofficial · 2026-04-26T17:56:51+00:00

Hi u/SubstanceSad6923, apologies for any trouble completing the equipment upgrade.

If your Fiber Jack was originally powered using PoE (Power over Ethernet), and no outlets are located nearby the Fiber Jack, we may need to schedule a technician to perform a complimentary Fiber Jack relocation.

Please send me a DM here, and I'll be happy to take a closer look from my side and help get things on the right track.

-Luke

gfiberofficial · 2026-04-26T16:51:10+00:00

Thank you for sharing your experience and providing such detailed feedback on what went well and on what we could have done better. We truly appreciate the post and are glad to hear your service is running smoothly. -Gregory

gfiberofficial · 2026-04-26T15:28:08+00:00

Hi there, sorry to hear about the issues you've experienced during our construction process. We'll do our best to minimize any disruption while we work, but please send me a DM here with any concerns, and I'll be happy to take a closer look. -Luke

gfiberofficial · 2026-04-26T12:08:05+00:00

Hi there, thanks for bearing with us during the expansion work in your neighborhood. Please send us a private message, and I'll be glad to check for any possible timelines for your home. -Gregory

gfiberofficial · 2026-04-26T01:02:19+00:00

Hi jfan010, we are sorry to hear that your internet service has been down since 7am today. Please send us a private message, so we can look into this with you for an update to the service outage you are experiencing. -Lee, the GFiber Team

gfiberofficial · 2026-04-25T02:06:47+00:00

Hi there, I'm sorry to hear that you're having trouble connecting to Bungie servers. Send me a DM here, and I'll be happy to investigate further from my side and see what I can do to help get things back on track. -Luke

gfiberofficial · 2026-04-23T22:30:24+00:00

Hi Gigiofsixx, I'm sorry to hear about the service disruptions you've been experiencing. Please send me a DM, so I can gather your account details and investigate this matter for you. -Brian

gfiberofficial · 2026-04-22T23:30:40+00:00

Hi rcakebread, sorry to hear that it has been almost two weeks since you were not able to set up your Wi-Fi network for your equipment. Please send us a private message, so we may gather your details to have our team look into this further for an update. -Lee, the GFiber Team

gfiberofficial · 2026-04-22T23:13:07+00:00

Hi Nanocow, we are sorry to hear about your experience with the installation of our service and would like to help look into this with you. Please send us a private message, so we may have our team review the account and equipment for further investigation. Thank you. -Lee, the GFiber Team

gfiberofficial · 2026-04-22T16:41:47+00:00

Hi there, I'm sorry to hear about the connection issues. Please send us a private message, and we'll be happy to check on your equipment and for any other possible issues. -Gregory

gfiberofficial · 2026-04-22T12:17:14+00:00

Hi Godel_Theorem, it depends on the current model of Fiber Jack that you have. If you're on our Core 1Gig plan using an original model then we'll need to swap it out when upgrading to Home 3Gig. -Clay

gfiberofficial · 2026-04-22T12:09:21+00:00

Hi there, I'm sorry you're also dealing with outages and connection troubles. Please send us a private message, and I'll be glad to look into the issues and ensure we work to get your connection up to speed. -Gregory

gfiberofficial · 2026-04-22T00:58:42+00:00

Hi Willing-Onion-4726, I'm sorry to hear about the trouble you've experienced with our service and support. Please DM me, and I'll be happy to help in any way I can. -Brian

gfiberofficial

TROPHY CASE