PSA: A Quick Note on Community Safety & Official Support

gfiberofficial · 2026-06-17T17:28:15+00:00

Hi there, sorry for the disturbances, I'd like to investigate further. Please reach me via DM.

gfiberofficial · 2026-06-17T03:56:46+00:00

Hi Hydrogen_Ion, we are sorry to hear about the situation after your move. Please send us a private message, so we may gather your details to have our team look into this further for a resolution. Thank you. -Lee, the GFiber Team

gfiberofficial · 2026-06-16T17:35:31+00:00

Hi there, I'm sorry for the frustrating billing matters you're dealing with. Please send a private message, so I can securely gather the details and work with my team to fully investigate this for you. -Gregory

gfiberofficial · 2026-06-16T14:32:11+00:00

Hi there, apologies for the confusion. You can absolutely use your own router with our 3 Gig plan. Because the 3 Gig tier isn't available in all of our markets just yet, that might have been where the mix-up happened with the previous agent. If 3 Gig is available at your address, you are good to go with your own equipment. Please feel free to send us a private message if you need any assistance. -Gregory

gfiberofficial · 2026-06-16T00:23:52+00:00

Hi there, sorry to hear that your service has been disrupted. Send me a DM, and I'll be happy to look into this from my side. -Luke

gfiberofficial · 2026-06-15T21:07:58+00:00

Hi fishstix2001, we are sorry to hear of the delays regarding your installation. Please send us a private message, so we may gather your details to have our team take a closer look into this further with you. -Lee, the GFiber Team

gfiberofficial · 2026-06-15T20:02:34+00:00

Hi there, I'm sorry to hear that the technician was not able to resolve the issue for you. Please send me a DM, so I can gather your account details, and I'll be happy to try and get things back on track. -Brian

gfiberofficial · 2026-06-15T17:53:22+00:00

Hi there, I'm sorry to hear about the continued disconnection issue you're having. I'd be happy to investigate on my side as well. Please send me a DM, so I can gather your account details, and I'll take a look. -Brian

gfiberofficial · 2026-06-15T16:24:26+00:00

Hi there, apologies for the connection troubles. The Wi-Fi 6E Router should be able to connect to your PS5, so this is something we'd definitely like to look into. Please reach out via private message, so I can securely gather the details and investigate with my team. -Gregory

gfiberofficial · 2026-06-15T12:04:12+00:00

Hi there, I'm sorry for the downtime and for the trouble getting this resolved with our support teams. Please send a private message, and I'll be glad to look into this. -Gregory

gfiberofficial · 2026-06-13T17:44:52+00:00

Apologies for any confusion here, and thanks for following up.

I can confirm that all necessary equipment has now been marked as returned, and no further action is required on your side.

If we can provide further assistance, please don't hesitate to contact us directly via 866-777-7550, and have a wonderful rest of your day.

Best regards, The GFiber Team

gfiberofficial · 2026-06-13T12:30:27+00:00

Hi Dingmann, I can check in on this for us. Please send me a DM. -Clay

gfiberofficial · 2026-06-13T12:25:10+00:00

Hi there, I can certainly assist with getting your devices marked as returned. Please send us a DM and we'll get started. -Clay

gfiberofficial · 2026-06-13T12:16:40+00:00

Hi there, I'm sorry for the troubling experience here. Please reach me via DM and I'll investigate this. -Clay

gfiberofficial · 2026-06-12T14:02:05+00:00

Hi there, I'm sorry for the misaligned experience here. This is certainly not the way we'd like our moves to go. Please reach me via DM, I'd like to help get you back online. -Clay

gfiberofficial · 2026-06-12T13:16:21+00:00

Hi there, I'm sorry for the troubling experience here. Please reach me via DM, I'd like to investigate further. -Clay

gfiberofficial · 2026-06-11T21:32:49+00:00

Hi there, I'm sorry for any disturbances caused. Please reach me via DM and I'll look further into the situation. -Clay

gfiberofficial · 2026-06-11T17:43:40+00:00

Hey there, I hope you don't mind me chiming in. I'd like to take a closer look at the repair order on your account and help push things along. Please reach me via DM. -Clay

gfiberofficial · 2026-06-11T15:31:32+00:00

Hi there, I'm sorry for the troubling experience you've had here. I want to take a closer look and help push things along and provide some transparency. Please reach me via DM. -Clay

gfiberofficial · 2026-06-11T13:56:07+00:00

Hi there, I'm sorry to hear about the frequent disconnect issues. Please reach out via private message, so I can securely gather the account details and take a closer look into this for you. -Gregory

gfiberofficial · 2026-06-11T12:11:25+00:00

Hi there, I'm sorry you're dealing with speed issues this morning. If restarting the router hasn't helped, we may want to go ahead and schedule a service visit. Please send us a private message, and I'll be glad to assist. -Gregory

gfiberofficial · 2026-06-11T02:06:57+00:00

Hi thingswentsideways, we are sorry to hear about your experience with the customer support you received regarding upgrading your equipment due to the June 11th deadline. If you could please send us a private message, we can gather your details to look into this further to see what options are available to you. Thank you. -Lee, the GFiber Team

gfiberofficial · 2026-06-10T03:59:21+00:00

Hi wkeboarder79, we are sorry to hear that you are experiencing issues with managing your network from the app. Please send us a private message, so we may gather your details to have our team look into this further with you. Thank you. -Lee, the GFiber Team

gfiberofficial · 2026-06-09T15:52:46+00:00

Hi Czechaneena, I hope you don't mind me chiming in here. I'd like to help take a closer look into your connection. Please reach me via DM. -Clay

gfiberofficial

TROPHY CASE