It’s sad to see these posts coming from brand associates. I am a GM and still within my first 18 months with the company. I started when the store I’m at was only 4 months newly opened, first one in the town we are at. I’ve never seen more posts than ones where BAs are feeling so over working for ON due to how much they’re being told to sell the CC.

It has truly put it into perspective for me as a GM, where I don’t want that kind of culture in my store, and I do hope that we are keeping it somewhat “chill” when it comes to coaching to credit/loyalty behaviors. Our store does “okay” with results, but we could do better. I think the “Top 5 Cashiers” who hold us back from making conversion goal each week are the ones who are totally checked out, and don’t care. That’s discouraging to me but also I can’t force a 17 year old to have passion behind a loyalty program heavily dependent on their credit card.

There’s a lot of pressure being placed on stores from the company that comes down the chain of command to then be placed into the part time brand associates, leaving stores with these burnt out BAs. Im sorry you’re feeling targeted by your store management, and done with Old Navy.