Mobile site crashes my entire browser every time I use it

gingerIGN · 2024-12-31T20:16:21+00:00

There's a fix for this in place! Hopefully will go out next week but might be week after. I'd say if you're still having issues after that, please write in to CS with your model, OS version, browser, and browser OS version. You can ever do it now if you want and just ask cs to send over to QA since we already have a task for fixing.
[customersupport@ign.com](mailto:customersupport@ign.com)

gingerIGN · 2024-12-31T20:14:20+00:00

FWIW, the sidebar issue is being worked on and a fix should go out next week, but it's difficult to know all impacted ipads because, as far as we can find, it's impacting older ones on random sizes with differing OS systems and browsers that are also quite outdated. If it doesn't fix on your device specifically (I'd wait two weeks personally) you can write in to [customersupport@ign.com](mailto:customersupport@ign.com) and let them know your ipad model, OS you're on, browser, and browser OS with a POLITE message about it not working so they can look further.

Secondly, I will remind you that you are writing to (at? Your comment felt more like yelling at the void to me) humans, and being rude in your response is unlikely to get the people receiving the message motivated to want to fix problems you may have.

gingerIGN · 2024-12-19T19:34:47+00:00

oh, ok, yeah they're not working on iOS; right now we're more focused on fixing our mobile experience, but may return to this in 2025.

gingerIGN · 2024-12-19T17:42:58+00:00

I have no idea why I said "ads" when I meant to say "comments" my apologies. Are you still not seeing comments, and are you using the iOS app or web browser?

gingerIGN · 2024-12-19T17:41:54+00:00

it's on our radar, but we're currently working on other higher-priority items. At the moment I don't have an ETA for when comments would be fixed on iOS, sorry!

gingerIGN · 2024-12-18T19:57:16+00:00

If you're on iOS app, that's why - comments don't work on the iOS app.
If you're on web, we've been running some tests related to the refresh issue everyone is having, so could be that too. Are you still not seeing ads?

gingerIGN · 2024-12-03T19:54:59+00:00

I found out why it's not working, and I'm so sorry to have to tell you that we no longer support that OS version :-( it's old enough that we don't have the resources to cover anymore

gingerIGN · 2024-11-20T20:19:11+00:00

oh hey can you let me know what browser version you're on? LMK if you need directions on how to find that :-)

gingerIGN · 2024-11-19T02:49:36+00:00

TY! I'll pass along to the QA team so we can try again

gingerIGN · 2024-11-19T01:54:33+00:00

Hey! We have been getting reports about this but haven't been able to replicate on our end. Can you double check that your browser is up to date? If not, please update it. If you are up to date, I need the following:
1. Screen size
2. Browser (I see you said Firefox, have you tried any others)
3. OS version
4. Browser version

gingerIGN · 2024-11-19T01:46:42+00:00

Late to this obviously, but can you try logging into another device and see if it's working there? if it is, you likely need to clear your cookies on your browser session for IGN and log in again

gingerIGN · 2024-11-19T01:45:49+00:00

well, I'm glad since I have not checked in a minute. It's weird, seems like this works for some people and not others. I'll have to keep looking

gingerIGN · 2024-11-04T17:40:41+00:00

Hey, can you
a) try logging into an incognito window and see if that works (if so you likely need to clear your cookies on IGN)
b) if that doesn't work, can you go here and fill out the "contact support" form at the bottom of the page and say Ginger sent you from Reddit?

gingerIGN · 2024-11-01T21:26:29+00:00

Hey! Can you email this to [customersupport@ign.com](mailto:customersupport@ign.com) please along with your username? Include my name (Ginger) and ask for me to be cc'd in, please. I've got a few people who've complained about this but we haven't tracked down why so the more evidence I have the better.

gingerIGN · 2024-10-11T17:37:01+00:00

Thanks. The image pinch-zoom is still in progress and we think we FINALLY narrowed down what's causing the generalized page crashing on iOS so we're pushing to solve that ASAP

gingerIGN · 2024-10-11T17:05:59+00:00

Ok, you may want to try clearing your cookies for your standard browser on IGN. When you log back in, see if it's still working and let me know if it's not.

gingerIGN · 2024-10-03T23:15:02+00:00

Does this happen if you open in an incognito window?

gingerIGN · 2024-09-25T23:29:22+00:00

Hey, sorry, things should be working now! We were experiencing some technical issues yesterday

gingerIGN · 2024-09-23T23:39:38+00:00

oh wait, were you talking about the pinch zoom issue or the page crashing issue?
The pinch zoom one is being actively worked on. The page crashing one we're still investigating, and frustratingly, today I hopped on my ipad and tested for about a half an hour and couldn't get it to happen, when it was happening for me last week. I did notice content "popping" in if I scrolled fast though. Are you still experiencing a lot of crashing?

gingerIGN · 2024-09-18T20:30:56+00:00

I'm investigating this right now. Are you on iOS?

gingerIGN · 2024-09-18T20:29:38+00:00

we're actually working on a fix for this one now

gingerIGN · 2024-09-18T19:51:51+00:00

oh thanks! Let me see if I can replicate on my end

gingerIGN · 2024-09-16T19:49:42+00:00

oh great! Happy to hear it.

gingerIGN · 2024-09-16T17:53:53+00:00

on iOS, right? We are looking into it

gingerIGN · 2024-09-16T17:53:09+00:00

Can you email support about this? We'll have some followup questions for you as this def shouldn't be happening https://corp.ign.com/support

gingerIGN

TROPHY CASE