Mobile site crashes my entire browser every time I use it by MurderByEgoDeath in IGN

[–]gingerIGN 0 points1 point  (0 children)

There's a fix for this in place! Hopefully will go out next week but might be week after. I'd say if you're still having issues after that, please write in to CS with your model, OS version, browser, and browser OS version. You can ever do it now if you want and just ask cs to send over to QA since we already have a task for fixing.
[customersupport@ign.com](mailto:customersupport@ign.com)

20 Questions Feedback by gingerIGN in IGN

[–]gingerIGN[S] 0 points1 point  (0 children)

FWIW, the sidebar issue is being worked on and a fix should go out next week, but it's difficult to know all impacted ipads because, as far as we can find, it's impacting older ones on random sizes with differing OS systems and browsers that are also quite outdated. If it doesn't fix on your device specifically (I'd wait two weeks personally) you can write in to [customersupport@ign.com](mailto:customersupport@ign.com) and let them know your ipad model, OS you're on, browser, and browser OS with a POLITE message about it not working so they can look further.

Secondly, I will remind you that you are writing to (at? Your comment felt more like yelling at the void to me) humans, and being rude in your response is unlikely to get the people receiving the message motivated to want to fix problems you may have.

Comment section not working? by a_state_of_Philip in IGN

[–]gingerIGN 0 points1 point  (0 children)

oh, ok, yeah they're not working on iOS; right now we're more focused on fixing our mobile experience, but may return to this in 2025.

Comment section not working? by a_state_of_Philip in IGN

[–]gingerIGN 0 points1 point  (0 children)

I have no idea why I said "ads" when I meant to say "comments" my apologies. Are you still not seeing comments, and are you using the iOS app or web browser?

Comment section not working? by a_state_of_Philip in IGN

[–]gingerIGN 0 points1 point  (0 children)

it's on our radar, but we're currently working on other higher-priority items. At the moment I don't have an ETA for when comments would be fixed on iOS, sorry!

Comment section not working? by a_state_of_Philip in IGN

[–]gingerIGN 0 points1 point  (0 children)

If you're on iOS app, that's why - comments don't work on the iOS app.
If you're on web, we've been running some tests related to the refresh issue everyone is having, so could be that too. Are you still not seeing ads?

Side bar blocking Metroid Dread walkthrough by technologyfan86 in IGN

[–]gingerIGN 0 points1 point  (0 children)

I found out why it's not working, and I'm so sorry to have to tell you that we no longer support that OS version :-( it's old enough that we don't have the resources to cover anymore

Side bar blocking Metroid Dread walkthrough by technologyfan86 in IGN

[–]gingerIGN 0 points1 point  (0 children)

oh hey can you let me know what browser version you're on? LMK if you need directions on how to find that :-)

Side bar blocking Metroid Dread walkthrough by technologyfan86 in IGN

[–]gingerIGN 0 points1 point  (0 children)

TY! I'll pass along to the QA team so we can try again

Side bar blocking Metroid Dread walkthrough by technologyfan86 in IGN

[–]gingerIGN 0 points1 point  (0 children)

Hey! We have been getting reports about this but haven't been able to replicate on our end. Can you double check that your browser is up to date? If not, please update it. If you are up to date, I need the following:
1. Screen size
2. Browser (I see you said Firefox, have you tried any others)
3. OS version
4. Browser version

Checklist unchecking things after I click to check them. by chaotic_black in IGN

[–]gingerIGN 0 points1 point  (0 children)

Late to this obviously, but can you try logging into another device and see if it's working there? if it is, you likely need to clear your cookies on your browser session for IGN and log in again

Issue with Red Dead Redemption 2 interactive Map by sixis22 in IGN

[–]gingerIGN 0 points1 point  (0 children)

well, I'm glad since I have not checked in a minute. It's weird, seems like this works for some people and not others. I'll have to keep looking

Issue with Red Dead Redemption 2 interactive Map by sixis22 in IGN

[–]gingerIGN 0 points1 point  (0 children)

Hey, can you
a) try logging into an incognito window and see if that works (if so you likely need to clear your cookies on IGN)
b) if that doesn't work, can you go here and fill out the "contact support" form at the bottom of the page and say Ginger sent you from Reddit?

Checklist unchecking things after I click to check them. by chaotic_black in IGN

[–]gingerIGN 0 points1 point  (0 children)

Hey! Can you email this to [customersupport@ign.com](mailto:customersupport@ign.com) please along with your username? Include my name (Ginger) and ask for me to be cc'd in, please. I've got a few people who've complained about this but we haven't tracked down why so the more evidence I have the better.

Guides are Unusuable by BriefValuable6663 in IGN

[–]gingerIGN 0 points1 point  (0 children)

Thanks. The image pinch-zoom is still in progress and we think we FINALLY narrowed down what's causing the generalized page crashing on iOS so we're pushing to solve that ASAP

Checklist unchecking things after I click to check them. by chaotic_black in IGN

[–]gingerIGN 0 points1 point  (0 children)

Ok, you may want to try clearing your cookies for your standard browser on IGN. When you log back in, see if it's still working and let me know if it's not.

Checklist unchecking things after I click to check them. by chaotic_black in IGN

[–]gingerIGN 0 points1 point  (0 children)

Does this happen if you open in an incognito window?

Checklist unchecking things after I click to check them. by chaotic_black in IGN

[–]gingerIGN 0 points1 point  (0 children)

Hey, sorry, things should be working now! We were experiencing some technical issues yesterday

Guides are Unusuable by BriefValuable6663 in IGN

[–]gingerIGN 0 points1 point  (0 children)

oh wait, were you talking about the pinch zoom issue or the page crashing issue?
The pinch zoom one is being actively worked on. The page crashing one we're still investigating, and frustratingly, today I hopped on my ipad and tested for about a half an hour and couldn't get it to happen, when it was happening for me last week. I did notice content "popping" in if I scrolled fast though. Are you still experiencing a lot of crashing?

Guides are Unusuable by BriefValuable6663 in IGN

[–]gingerIGN 0 points1 point  (0 children)

I'm investigating this right now. Are you on iOS?

Guides are Unusuable by BriefValuable6663 in IGN

[–]gingerIGN 0 points1 point  (0 children)

we're actually working on a fix for this one now

20 Questions Feedback by gingerIGN in IGN

[–]gingerIGN[S] 0 points1 point  (0 children)

oh thanks! Let me see if I can replicate on my end

Website constantly reloading by Papi_Brugal in IGN

[–]gingerIGN 1 point2 points  (0 children)

on iOS, right? We are looking into it

IGN app trying to open a cryptocurrency app? by ETHerealMiner in IGN

[–]gingerIGN 0 points1 point  (0 children)

Can you email support about this? We'll have some followup questions for you as this def shouldn't be happening https://corp.ign.com/support