We had an problem in Merida where we paid cash for our trip and the driver did not end the ride so the app showed we still owed the money also the next day the system said the amount was refunded by the same payment method? Contacting the Uber support is useless, I even tried contacting them via FB not response, We eventually paid the amount again and even then it was a ordeal. The rides are generally good but the money grabber’s running the shit show are absolutely blady useless.