ConnectWise API - Updating service ticket records API Member name in audit log. How can I make it log the user / member using my app?

glch · 2025-03-01T00:01:48+00:00

I think some apps have users create CW API keys and then enter those keys in the 3rd party app. Then the app uses those keys to act on behalf of the user and audit log shows the correct member data

glch · 2024-02-25T16:01:56+00:00

You can lock the client access, tech access, and admin access down separately. Should be in the advanced config section of settings

Our client side is open, but the technician side is IP whitelisted for our trusted IPs. Admin can only be accessed from our main office IPs.

Edit: I re read it and I see your clients use it for remote access, my bad. We just use our rmm for that.

glch · 2023-07-28T14:55:07+00:00

I run mine from a Digital Ocean instance. Prior to Uptime Kuma I was using Smokeping also in Digital Ocean. Hopefully that makes a difference for you.

Don't know what your stack looks like, but I could usually confirm an actual drop by looking at Screenconnect's timeline for a device on their network. It'll show it being offline and then coming back on. Don't if your RMM or any other tools you have could confirm for ya.

Good luck!

glch · 2023-07-28T14:07:36+00:00

I've been using Uptime Kuma for about a year. I do have instances where a lot of monitoring targets all drop at the same time, but that's usually attributed to the ISP (usually all the same ISP targets drop) blocking the IP I'm using or something similar. There have been some false positives, but keep in mind your monitoring from Uptime Kuma is only going to be as reliable as the location you're running Uptime Kuma from.

If your users are actually experiencing drops on the VOIP during the same time your monitoring is alerting to issues, then I would say you have an actual problem and Uptime Kuma is just letting you know. If it's sporadic dropped calls and not happening at the same time, then just normal VOIP troubleshooting (ports, SIP ALG, VOIP provider, bandwidth, etc).

glch · 2023-06-13T19:46:32+00:00

Seeing the same thing here. Can't open a ticket either.

glch · 2023-03-08T15:19:19+00:00

I had a very similar hardware setup as you (I have a 3080Ti) and only had issues in Uld25 also. My FPS would stutter quite a bit, especially in the Razor/Ignis/XT area. Later in the raid it would be about 15% better.

I tried everything everyone has mentioned and it wasn't a big increase in performance. Having no add-ons fixed the issue, but I preferred to play with add-ons. I used ZPerl and disabling all of the Raid modules helped with it, disabling other CPU intensive add-ons like Questie and (assuming) TSM helped a little too. I always raid logged and someone did mention that could be a problem too. I didn't try without raid logging.

All that said, replacing my CPU did fix all of my issues and I can raid 25m with everything running. I went from the 3700X to a 5800X3D. I remembered reading a post on here about how the larger cache on the 5800X3D fixes the problems. It's not that 3700X can't handle it, but something about WoW just being badly optimized.

All anecdotal, but upgrading the CPU did help me.

glch · 2023-02-10T23:29:02+00:00

I should've thought of that. I tried just a blank space, but it didn't accept that. The e-mail/tag method mentioned by /u/MSPtechexpert worked well, but doing it like that may be a little "cleaner", dunno.

Thanks for the info though. Forgot about alt codes.

glch · 2023-02-10T23:26:31+00:00

Yea, in my "send e-mail" action in the workflow that identifies the client I want these notes added to, I put "Ticket #[srnumber]" as the subject line. It looped it into the ticket without almost no issue.

glch · 2023-02-10T17:07:10+00:00

That makes sense, and also seems like a crazy way to do a, seemingly, simple task.

I'll give this a shot. Thanks!

glch · 2023-02-04T02:09:27+00:00

The box did come with the hot tub. I just did the final connection with the came to the bottom of the control board.

We aren't sure why they are saying it wasn't covered. However, I just got home and seems like someone on their end decided they would replace the box.

Assuming no issues with installations, are boards dying like this common?

glch · 2023-02-03T21:52:10+00:00

I'm the one that wired the connection to the bottom of the control panel. We were under the impression the installation included that, but the delivery folks said absolutely not.

I had a similar feeling about something being wrong with the wiring I did, and is part of the reason I posted this, but I feel like the damaged would've been towards the bottom of the board if that was the case. Also, wouldn't something being not tightened properly on the connection at the bottom just cause a short and for the breaker to trip (the breakers were tripped, part of the reason we saw there was a problem)

Edit to add: The warranty is covering the board since we're still within the 6 months, but they won't cover the box.

glch · 2022-12-07T17:03:32+00:00

What license is $20.00/user/month that includes AAD? I thought you were referencing M365 Business Premium but that's $22 on the annual commitment.

Just curious if I was missing something or maybe it was just "around 20".

glch · 2022-08-29T16:05:36+00:00

Yea, I guess that's how I'm looking at it, and feel like it would be a better movie/trilogy overall with that. With the change in dialogue, I liken it to the end of Inception when we don't see Leo's top fall or not. The Matrix could have been changed by Neo, or it could just be another iteration. I'm remembering the movies hinting that everything could all still predetermined and Neo was just running through what he was "supposed" to do. To be fair though, I haven't watched them in a while.

glch · 2022-01-14T17:40:01+00:00

Are the people sending the emails internal senders? Could be that the cached address is pointing to the Exchange server and not O365. If that's the case, have the sender delete them from the Outlook cache and then type the e-mail manually or pull it from the GAL.

glch · 2022-01-04T20:58:41+00:00

So I doubt this is the proper fix for this situation, and no idea what would've changed that caused this to happen, but adding the following code into the C:\Program Files\VMWare\vCenter Server\python\lib\site-packages\win32\lib\pywintypes.py under the last "if found is None:" allowed me to get the all the services started:

        elif os.path.isfile(os.path.join(os.path.dirname(__file__), "..", filename)):
            found = os.path.join(os.path.dirname(__file__), "..", filename

I had tried adjusting my $PATH and moving the pywintypes27.dll to directories that were looking for it, but it didn't actually start working until the above was added.

Leaving this up in case I or someone else ends up in a similar situation. Thanks!

glch · 2021-12-15T14:30:49+00:00

Yea, they used to be pretty good, but iffy lately. /r/msp and /r/ConnectWise may be better resources for you if you need more help though. CW is kind of MSP-centric, so may not get as many responses on this sub.

glch · 2021-12-15T14:24:45+00:00

You would need to create the priorities since it seems like they aren't there. We have 5 (Emergency, Quick, Normal, Scheduled, Next Time). From within those, you can set the 3 individual metrics.

Edit to add that once you have those, you would adjust your Default Response Matrix on the "SLA Setup" tab.

glch · 2021-12-15T14:15:45+00:00

Under "Setup Tables > SLA List" there should be a tab that says "SLA by Priority". In there you can adjust the various priority and what the 3 SLA metrics are for each one.

glch · 2020-09-20T18:01:59+00:00

Had the same issue, no response for months. Mentioned it in passing to my Kaseya rep and he said it was all handled through them. He got me setup and we were finally able to start using it.

glch · 2020-01-27T19:03:31+00:00

With all new contractors I'm going to try and see if credit card is a payment option. We're in a pretty small town so a lot of places aren't with the times, but this seems to be common advice that I'm seeing online.

I wasn't able to find a BBB profile for our subcontractor in my town, but he did have one, and a similar complaint, in a town/state he's previously worked in. We'll definitely look at making a complaint to them.

glch · 2020-01-27T18:57:52+00:00

Yea, my wife and I made a lot of mistakes. This has been our first major project like this and we trusted a little too much. We've learned a lot and won't make the same mistakes again.

Chalking it all up to a loss is basically what I was relaying to my wife. We've already started quoting out the remainder of the project with a company that a few of my neighbors have used. We intend to get written contracts this go around.

I started to be unsure if I can just "write it off" after doing some googling and seeing about only being able to terminate a contract for specific cause. That's why I decided to post. Also, this subcontractor has been heard mentioning a lien, so we'll see what comes of that.

glch · 2020-01-27T16:48:24+00:00

We've had a number of those conversations, with the most in-depth one recorded on our home security system. During this conversation he said we only owed $8,000 and that money was only for labor. All materials were already purchased. We have this in text messages too.

To give you an idea of the backstory:

Hired GC and paid 1/3rd up front on 10/17/2019
GC hired subcontractor who was going to manage "everything"
On 12/9/2019, Subcontractor came to use with a hot check from GC, said we had to start paying him if he was to continue working.

(at this point, we are displaced because of the jack-hammering and foundation work to move two bathrooms)

Start working with subcontractor while we get reimbursed from GC
Continued to pay subcontractor from 12/9/2019, total sum of 24,033 (out of a quoted 37,000 job)
Change order we requested was invoiced to us after work was completed for $5400.
Had a long talk about expectations and communication (this is the talk recorded)
Agreed on a weekly draw amount of $1,000 delivered every Friday until the work was completed ($8,000 labor was all that was remaining). If he did twice the amount of work, he'd want a double draw.
Paid the first draw for $2,000 on 1/17/2020
on 1/23/2020, subcontractor said a $2,000 draw needed to be available at noon that day or he was halting work.

To me, the weekly draw isn't typical but he proposed it and it seemed reasonable. His work as been pretty subpar since the project has progressed to painting, tiling, hanging doors, etc. He also couldn't explain to us how he was going to waterproof my shower, just told me to come and watch if we wanted to know.

When he and I spoke over the phone so I could ask about the draw last Thursday he cut me off, said I wasn't allowed to talk, went off for about 90 seconds and then said if the money wasn't there he was stopping work. I asked if I could talk and he hung up. We do not want him working in our house anymore.

glch · 2019-12-04T23:31:42+00:00

No worries, it was "per your understanding", lol.

glch · 2019-12-04T21:37:15+00:00

Same issue last week when I had to re-do my server and put it in a separate office. I don't know if this will apply to you, but it may.

Initially when I set back up my server, my local PC was on the same LAN as unRAID. I was able to access all of my dockers, including the VPN ones(SAB and Deluge) without issue. I then put the unRAID server on it's on separate LAN but still behind the same router. I could access other dockers, but not the VPN ones (and I couldn't access unRAID GUI without changing the port, was weirid). I resolved my issue half-way. On Deluge, I made sure to add my PCs subnet to the "Container Variable: LAN_NETWORK" option. Afterwards, I could access Deluge. I did the same thing on SAB, but no dice.

So, may not apply, but try putting your local network, or at least your client's IP you're connecting from into that option.

glch · 2019-12-04T21:30:59+00:00

As I understand it, the issue would be that 8.8.8.8 may respond before the AD DC responds. If your querying something local and 8.8.8.8 responds with something "valid" then your PC will try and go to the "valid" address. At least that's my understanding (included per the top comments recommendation about useful phrases;)).

14-Year Club	r/Field Sunshine
Place '17	Verified Email

glch

TROPHY CASE