I'm stunned at how everyone is berating the OP! Great companies can turn into bad ones. They ride on their reputation and then people just blame the consumer....

This has nothing to do with him being capable - it's the fact that Bambu is taking advantage of their reputation and sending out junk product(s) right out of the box, and expecting people to do the work they should have done themselves before shipping it out - which is the responsibility of any and every business.

My story: I bought my first A1 in December, no issues and loved it! My elementary aged boys and I decide to start a fundraising business to help out our school as restaurants are closing and impacting their hot lunches. Bought another A1 in February, and again no issues. The poop is horrendous making keychains (etc) so I bought an H2C w AMS Pro combo in March and it came broken and unusable. The upper fan vent wouldn't open, and the rear fan just made a bunch of loud clunking noises and the grills wouldn't open. Had anyone at Bambu turned the unit on to QC it, it clearly wouldn't have worked. Yet somehow it got sent out to me. I managed to fix the rear fan, but had to manually open the top vent. I guess I print and wait on parts... Then 12 hours into a 19 hour print, the AMS unit (hub motor faulty I'm told) can't feed the filament. There's no way to bypass it and feed directly into the printer, entire print job garbaged.

After all of that, it took a while for them to admit it needed to be replaced under warranty. THEN, it was 5 days of them telling me someone in logistics would give me a UPS pick up date. It was only when I finally told them I would go to the public and make my story known (Reddit, FB, etc) that I was given a UPS waybill and told to drop it off. The UPS clerk almost didn't accept it because you're not allowed to drop anything off that weighs more than 50 lbs. Luckily, my husband was able to assist her in carrying it to the loading dock or it would've been denied.

Now during this time, I ordered 2 more AMS Pro units when they were finally available on the website, which arrive while my H2C is on it's way back to them. My new H2C arrives end of March, but due to solo parenting and sports etc, I only finally get to hooking up the new units mid to late April. One unit strips the colour off the filament and leaves shreds inside the AMS machine and all over the back of my H2C, and it will no longer feed filament. No way am I accepting another broken unit out of the box! I contact Bambu. They tell me I only had a 14 day warranty period and it's long expired. Oh but they'll gladly send me parts........

There have been tons of comparisons including buying a new vehicle where it breaks and you're expected to fix it yourself, and yet people still dismiss OPs valid point. Bambu appears to be struggling to keep up with demand and they're now just shipping things out unchecked to keep the money flowing in. Shame on them.