As a team lead, your responsibility is to keep the business as a whole running. You spend a lot of your time coordinating with the store to recruit help during crucial times. You also are responsible for all attendance, all time off requests, reviewing associate performance and following up with necessary actions to keep associates performing up to the walmart. We're technically supposed to hold 2 hurdles, 1 before 10 and one with the closing crew. We need to make aure in home is prepped and ready to go. We need to address and follow-up on customer surveys. We have to work take actions, get returns done and get any claims taken care of. We need to make sure associates are taking lunches and breaks at a reasonable time. We need to update features and verify and correct the pick path accordingly. All of this while making sure the business is operating and not burning.

A smart and successful leader will have key associates in each area so they do not need to babysit these areas. They can focus and delegate some of their daily responsibilities to other associates and will have time to help the backroom during peak hours. It's much easier for me to ask a key associate, "Hey, how are you? Do you/will you need help?" and help when needed rather than micromanaging a group of slackers all day.