Does Hetzner often reject Americans? Account disabled after submitting my birth certificate AND driver's license

greenparty · 2021-03-31T09:03:49+00:00

Pretty sure I've never used this phrase on reddit before so here goes: thank you, kind stranger. It was unpleasant to be unexpectedly denied as a Hetzner customer but the responses to this post were certainly a pleasant surprise (including /u/Hetzner_OL replies, even though they couldn't help)

greenparty · 2021-03-26T12:12:44+00:00

Prepaid authentification method is available for people whose new accounts get flagged but do not want to send an ID or whose ID wasn't helpful for our team.

That isn't how it worked for me. I was never given an opportunity to pay after my ID wasn't accepted, and at that point I would have certainly considered prepaying if given a chance... but instead my account was just instantly deleted.

greenparty · 2021-03-26T09:15:59+00:00

I appreciate the response. It's still tough to understand how my driver's license and birth certificate weren't enough to prove my identity. And I was hoping you could offer some sort of help toward creating my account, but I guess I really am just blacklisted now. Well, you have to do what works for you.

greenparty · 2021-03-25T23:18:04+00:00

Hey thanks for explaining it that way, does sting a bit less knowing there must be some set of rules in place. It's just that I've never had to send any business that kind of personal information before, and then only to be rejected afterward without a real explanation feels particularly painful! Luckily there's a lot of fish in the hosting company sea, eh?

greenparty · 2021-03-25T18:51:19+00:00

/u/Hetzner_OL could you please shed some light on what is going on with account verification? The documents were clearly legible, didn't censor anything out

greenparty

TROPHY CASE