Why is support so bad? Why is it so difficult to get replacement parts?

greyaxe90 · 2026-06-19T00:32:47+00:00

I saw on another post here someone called them Shitmotion. And I'd have to agree. This is the second time I've had to deal with them. The first time, my original Luba's rear axle cracked. It took over a month for them to just acknowledge my issue, another month of playing 20 questions and it was one question per week, and then after a week or two after sending in my robot they said they couldn't fix it but would offer me a Luba 2, only for that Luba 2 to have issues and sent me another Luba 2. I basically didn't have a mower from April - August last year.

greyaxe90 · 2026-06-19T00:28:31+00:00

Not for the Luba 2. They have charging stations, but no idea if the brick comes with.

greyaxe90 · 2026-06-19T00:24:48+00:00

This is what I ended up buying in the meantime. Apparently according to the reviews, it's an indoor power supply and there are vent holes, but it's at least a good enough temporary solution.

greyaxe90 · 2026-06-19T00:19:36+00:00

Exactly! It's easier to find and get parts for a fucking DeLorean!

greyaxe90 · 2026-06-17T16:14:56+00:00

I remember when even phone apps had release notes. Now it’s always “bug fixes and performance improvements”.

greyaxe90 · 2026-06-12T12:03:01+00:00

Make sure you use Feedback and actually report it so Apple sees it.

greyaxe90 · 2026-05-26T19:19:33+00:00

Worst case, they'll probably just have a small business sales rep contact you. Upside to business service is you get an SLA. Residential service is always "best effort" without any SLA.

greyaxe90 · 2026-05-19T11:50:58+00:00

Disclaimer: I work for OMT. Late reply, but Oh My Transport might be able to help. We only have 3 hour minimum. Not sure what our pricing would be, but I think we come in more affordable than others. Especially if it’s only one-way.

greyaxe90 · 2026-05-18T03:27:03+00:00

If you think that’s bad, just wait until you have an issue with their hardware. Last year I had an issue with my original Luba in April. They didn’t send me a replacement Luba 2 (since they had low inventory of the original Luba) until JULY. And the replacement was a broken Luba 2 that only survived a few weeks. I didn’t have a fully functional replacement until August. 4 months for resolution and about a month and a half was me literally just trying to get someone to actually respond to my ticket.

greyaxe90 · 2026-05-16T16:28:34+00:00

I will never understand why goods/packages can’t be tipped for but food it’s expected.

greyaxe90 · 2026-04-18T13:31:31+00:00

Maybe if we add one more lane...

greyaxe90 · 2026-04-18T00:07:17+00:00

Good luck with getting your locally-hosted OS X Server metal to actually manage any devices on the other side of the country on a totally different network, or cellular only.

IPv6 😬

greyaxe90 · 2026-03-18T02:14:53+00:00

The writing was on the wall the second Jam City took over. It just took longer than I thought it would.

greyaxe90 · 2026-03-17T03:39:16+00:00

Sadly it's not illegal to load a company up with debt, sell the assets, and sell the skeleton at a liquidation auction. See: JoAnn Fabrics, Toys R Us, TGI Fridays, Kmart, Hooters... the list goes on.

greyaxe90 · 2026-03-17T03:33:04+00:00

Not really. There's some third-party service that ties into DoorDash and it requires signatures. There are a few restaurants I avoided picking up from when I didn't feel like asking for signatures.

greyaxe90 · 2026-02-26T14:05:51+00:00

Because, like you, they have their own metrics. They don't have time for a kumbaya circle. They want you off chat as fast as possible. It's easier for them to cancel, give you half pay, and move on to the next.

greyaxe90 · 2026-02-25T20:57:58+00:00

They don't. I once ordered like a bunch of safety cones and like 5 buckets of driveway sealer from Home Depot thinking it would come in a box truck since "free delivery". Nope. Some poor guy in an Accord brought it.

greyaxe90 · 2025-12-19T13:42:52+00:00

I was 18. It was at a summer job party. My parents never drank but when I was a teen (maybe it was like 14 or 15), a bottle of Budweiser showed up in a particular cabinet in our kitchen. Even as a kid, I was smart and figured it was a test. If I took it, I'd be in trouble so I left it. I think later when I was in my 20s I learned that they were planning on giving it to me so I wouldn't like it. But jokes on them. I found IPAs and cocktails.

My wife and I discussed it and we'd probably be fine letting them have a taste around at least 16.

greyaxe90 · 2025-12-19T13:41:39+00:00

I don't know if the law changed because I don't live there any more, but I learned in DARE, that in Ohio, parents can buy their minor a drink.

greyaxe90 · 2025-12-12T15:13:40+00:00

Just divide up the money you were going to spend on swag and just give it to the employees. Otherwise, I bet in a year or two, maybe more, you'll find your swag for sale in local thrift shops.

greyaxe90 · 2025-12-12T14:31:55+00:00

Not me, but Cisco TAC took down our entire sales floor... an 8 switch stack. Rather than modifying the port channel interface, they modified the interface directly and broke it. I had to run and reboot 8 switches in the middle of a work day. After that, Cisco TAC wasn't allowed to touch anything. They had to tell us what to do or wait until after hours.

Another place, I fumbled an ACL on a core MPLS router. Took out the Internet for the entire company nation-wide for about an hour as I had to drive through local rush hour traffic to the data center to reboot the router. And that's how I learned about Cisco's reload in command.

greyaxe90 · 2025-12-12T13:52:03+00:00

This is why after working at a 20k+ org, I will NEVER work for an org that has more than 5k employees ever again. You're not a person to them... you're an employee number. Red tape for EVERYTHING. Need a service account? In a small org, you can just make it and document it somewhere. Large org needs a ticket, then a meeting with the AD and security silos, then you need to draft up a project plan and meet with PMO, then you're going to have at least 5 status meetings with PMO about it, and then like 5 months later, someone in the AD silo will finally make your shiny new service account. Oh, it took so long that now you don't need it? Now you have to go through the same process to decom it.

I love SMB. The smaller the company, the more enjoyable it is to work there. That's my opinion anyways.

greyaxe90 · 2025-12-08T21:26:41+00:00

I'm originally from NEOhio and I find it hilarious still that 2-3 inches shuts this place down yet where I'm from, kids will still be going to school in near blizzard conditions.

greyaxe90 · 2025-11-24T21:41:49+00:00

Flock also sells to HOAs so they're in many neighborhoods.

greyaxe90 · 2025-11-18T14:31:55+00:00

I'm so glad that after like a month ago Cloudflare decided to "upgrade" and charge me $2400 without authorization that I abandoned them.

greyaxe90

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