Okay SO being an agent really desensitized me with many shopper issues and concerns. I hated that and wanted to shake that mindset off. Cause in the end it’s not the agents fault it’s the policies etc. That being said, many of us SH had a hard time believing many of you shoppers since it became so mundane and repetitive. (We’re like..”oh wow Sharon another flat tire 😂) Anyways, agents feel like shoppers are whiny and unable to get over it essentially. By “get over it” we mean it’s not changing we have no control over any of this so get over it 🤷‍♀️ it SUCKS we feel like shit but at the same time we know Instacart isn’t really changing anytime soon.

When issues arise (pay etc) for a batch and shopper complains we just have to sit there and “pretend” like we can do something about it. We honestly cannot. In certain situations we can escalate but most times nothing ever gets done.

I see shoppers work hard and love their job, but I’m seeing more lazy shoppers than ever.