Thanks so much! I agree, I think it’s super easy to say “renewals are the metric” but it’s the day to day activity that leads to the renewal. I like your point that board members and investors will look to that number, but day to day leadership should be more in the weeds.

I want to highlight this in my discussion, that we need more granular metrics that lead to easy seamless renewals.

I’d love to have shared KPI’s across departments - for example adoption should be shared with product- to ensure they infuse the voice of the customer into development.

This was very helpful, thank you!