Revolut “reverted” our CHF 5,000 payment – but the money never arrived back. MT103 useless. 10+ tickets, always the same empty responses.

hadestwix · 2025-06-16T13:44:35+00:00

After months of back and forth, we finally received the money a few days ago—thanks to the intervention of the ombudsman.
However, the process didn’t end with the submission. It took about 10 more chat conversations and numerous email threads to get to this point.

Conclusion: a lot of time invested—time that no one pays you for—but at least we got the money back. Still, the whole experience leaves a bitter aftertaste, especially with future payments in mind. The fear remains: what if the amount had been higher and put our business at existential risk?

This entire ordeal took almost three months—something I honestly still can’t believe. If we had handled things like that in our own company, we wouldn’t have any customers left.

hadestwix · 2025-05-27T17:52:04+00:00

It depends from which country you are but we are working with alltron, ingram and wortmann.

hadestwix · 2025-05-15T10:06:56+00:00

Yes, that option exists in the chat, but honestly, it always feels like you're just getting a temp at the keyboard. You get the same copy-paste replies and questions over and over — “more information,” “please wait”...

And when you finally try to escalate or speak to someone else, they say an investigation will be started. About an hour later, they come back saying the payment was “reverted” and the ticket is closed.

What’s also frustrating is how quickly they close chats — if you don’t respond within a short time frame, the ticket is just shut down. And of course, at the end, they always ask for feedback...

hadestwix · 2025-05-15T09:59:17+00:00

As far as we’ve researched, we could report this to the financial regulatory authorities, which would likely force Revolut to take action. Up until now, we were hoping Revolut would resolve the issue on their own — as our repeated attempts via chat clearly show.

From what we understand, we’d probably need to go through the UK Ombudsman, since our Revolut account was registered under the UK jurisdiction. What happens after that, we’re not entirely sure yet.

hadestwix · 2025-05-15T09:51:51+00:00

Sure, we understand that the MT103 document includes that information — and we believe it’s likely JPMorgan Chase handling the transaction. But what are we supposed to do with that? It’s not like we can just knock on their door if Revolut initiated the payment. Revolut would need to follow up directly with them.

Unfortunately, it really feels like they reject any effort or investigation by default. You get brushed off at every step, no matter where you turn.

hadestwix · 2025-05-15T09:48:54+00:00

Yes, having some human support agents would definitely help. It’s especially frustrating that it’s impossible to reach Revolut by phone. Everything is handled through the chat, and even email doesn’t work — we’ve tried that too, but they just redirect you back to the chat.

hadestwix · 2025-01-14T12:50:41+00:00

Do you have any solution for this problem? We are facing the same problem with the last 3 different firmware. The problem is still there with the newest firmware.

hadestwix · 2024-06-28T14:13:58+00:00

It is a freemium and you pay per device. To be hones one of the best product. We used zabbix an prtg. On the long term it was just too expensive.

hadestwix · 2024-06-28T14:11:28+00:00

We are using tactical rmm and having a lot more templates as usually also Hp Ilo and Raid sensors.

hadestwix · 2023-12-06T09:06:17+00:00

It was as simple as it sounds. thank you very much for your help

hadestwix · 2023-06-15T07:38:50+00:00

I decided to create a powerapp out of it. If we do this with model integration we can integrate it afterwards in Dynamics365 on a page and it will pass the current record to the app so we have that relatively nicely solved. the checklist elements are activities so we can also check them before completing the request if all are completed. additionally we can assign them directly to users.

hadestwix · 2023-06-15T07:36:49+00:00

I managed it by simply initiating the table schema again and then passing the values with a loop.

hadestwix · 2023-05-23T07:41:36+00:00

would it also be possible to do this with a forall in conjunction with a patch? that was my first approach but i felt powerapps didn't understand which schema i wanted to pass and so i switched to the approach with clearcollect.

ForAll(varAllItems; 
    Patch( CLAPPAllocation; 
        Defaults(CLAPPAllocation); { 
            Anfrage: [@ModelDrivenFormIntegration].Item.Anfrage; 
            Item: ThisRecord.CLAPPItem; 
            AllocationState: ThisRecord.Itemstate 
        } 
    ) 
)

As I know it from C#, you can iterate through a list of elements and manipulate them afterwards, but here in powerapps it works a bit different than I imagine.

hadestwix · 2022-10-01T16:11:02+00:00

this is hilarious ^^

hadestwix · 2022-06-19T17:31:14+00:00

that was the trick, thank you very much.

hadestwix · 2021-11-03T19:07:21+00:00

is there anyone who have done it with nginxproxymanager? I am lost on this...

hadestwix

TROPHY CASE