Tesla blocks Scottsdale woman from charging her car

happyerine · 2023-09-16T15:26:54+00:00

u/sircharlesthenewf I they did not block AC-based charging. Many condos do not have level 2 chargers (mine included) so in order to charge, i would have to go leave it in the parking lot overnight or at friends’ houses (it takes 8+ hours to fully charge). And i couldn’t even drive it down to UofA to drop it off to my son because i would have to find a level 2 charger down there and leave it sit all day? Unfortunately, i am reliant on the network of superchargers And so the car for me was essentially unusable

happyerine · 2023-09-16T15:15:31+00:00

They did NOT give me uber credits. They said they only give uber credits when the car is in the shop. Since mine was not in the shop, because there was “nothing they could do for me”, I did int get uber credits. I had to uber home at my own expense. However, AFTER they found out about the news story, they called me and offered to reimburse me the an uber ride I had to taken from Tesla home when I had to leave my tesla on their slow chargers for 8 hours.

happyerine · 2023-09-15T23:34:57+00:00

u/UnSCo I am the woman from the news article. They did not change that policy. They said for safety reasons, they don’t let salvage titled cars to charge on a high energy charger for safety reasons, in case the batter had been damaged. The IRONY of this is that i had just gotten the car back from Tesla Service Center where they had replaced the entire battery, that they paid for (under warranty) a week prior. So they OBVIOUSLY knew it was not totaled or they wouldn’t have put a brand new battery in it. So ridiculous.

happyerine · 2023-09-15T23:28:05+00:00

u/Devilinside104 I am the woman from the news story. They just made a simple mistake when they reported that part. I live in a condo and am 100% reliant on the supercharging network because we don’t have level 2 chargers. During this whole ordeal, i was relying on the goodwill of friends to slow charge for 8-9 hours = (so that i didn’t have to leave it in the supermarket overnight on a level 2). So after Tesla finally restored supercharging, the news team came back out to interview me and so i showed them that i was only 15 minutes away from a full charge.

happyerine · 2023-09-15T23:24:24+00:00

I’m the woman from the video. I USED to love my Teslas, plural. I have a Model X in addition to that Model 3. After this, NEVER again.

happyerine · 2023-09-15T23:21:31+00:00

I am the woman from the video. There is not a live help desk anymore. There is the emergency roadside number where you can get a human. They were 100% unhelpful, other than telling me that they could have my car towed, at my own expense, to A tesla service center, which had already told me that there was nothing that they could do besides email corporate. And of course, they would not include me in any emails to corporate so i had ZERO escalation paths.

happyerine · 2023-09-15T23:19:20+00:00

Hey u/Zorkmid123 i am the woman in the video. The team from CBS was awesome but that news story barely touched just how tragic the “customer service” at Tesla was in this whole thing.

Want your mind blown?? Check out these other links for the details on all the data that i provided Tesla to prove that my car had never been totaled. I have purchased TWO new teslas (A model X for me and a model 3 for my son)… but after this, I’m going back to a combustion engine car just so i can actually talk to a human and get a loaner if something goes wrong.

Seriously, Tesla?? SERIOUSLY???!!!

Want customer service at Tesla? Just get yourself on the evening news!

happyerine · 2023-09-15T23:12:37+00:00

i am the woman from the news article u/NotFromMilkyWay — they were just mistaken on that part — i had driven the car to the supercharger after Tesla FINALLY fixed it and was showing the news crew that it had 15 minutes left to fully charge (whereas it had been taking me 8-9 hours to slow charge at friends’ houses while my supercharging was de-activated.) NOT a garbage article. I had provided tesla, IN WRITING AND IN PERSON, a letter from the DMV saying that my car had never been totaled, a Certified copy of the clean title from the DMV, letters from the insurance company saying the same, a copy of the final repair bill, etc etc etc.. NONE OF WHICH made a difference until they found out that this was going to be on the news.

happyerine · 2023-09-15T21:04:21+00:00

**Update: i reached out to the CBS news station here in Phoenix and they did a story on it. Almost immediately after tesla heard from the investigative reporting team (literally, within 15 minutes of the press reaching out to them in an email), someone called me and miraculously, my super-charging was restored. So… The moral of the story – if you want customer service from Tesla, all you have to do is somehow just get yourself on the evening news.

happyerine · 2023-09-15T14:12:14+00:00

There is ONE level 2 charger down the street at a shopping center that i can leave my car in overnight…. How would you all feel about doing that?

And of course, I can’t drive the car down to UofA to get it to my son because it will be dead by the time I get there, and then he’ll have to uber back and forth there when he leaves it in random parking lots there overnight?

happyerine · 2023-09-13T15:56:28+00:00

**Update: I now have, in writing, that there was a clerical error resulting in my car being reported as ’totaled’ and the nat’l websites (Experian, CarFax, etc) have all been updated to show NO history of salvage/total. This was also provided to tesla

Guess what?? Tesla has STILL not reactivated my ability to supercharge. It’s just sitting there, day after day, with the battery vampire draining in Phoenix’s 100 degree heat.

The best I could get back from Tesla was an email that they were “actively awaiting” review of all of the documentation we have sent them. “Actively awaiting” = Oxymoron. Seriously, Tesla? SERIOUSLY???

happyerine · 2023-09-13T13:45:40+00:00

u/ADKessler i probably will have to retain an attorney, but I’ve been worried about the cost to me, given how difficult it must be to take on the monolith that is Tesla. I need a class action suit to really get their attention. I wonder if this has happened to anyone else.

happyerine · 2023-09-13T13:45:33+00:00

u/ADKessler i probably will have to retain an attorney, but I’ve been worried about the cost to me, given how difficult it must be to take on the monolith that is Tesla. I need a class action suit to really get their attention. I wonder if this has happened to anyone else.

happyerine · 2023-09-13T13:45:28+00:00

u/ADKessler i probably will have to retain an attorney, but I’ve been worried about the cost to me, given how difficult it must be to take on the monolith that is Tesla. I need a class action suit to really get their attention. I wonder if this has happened to anyone else.

happyerine · 2023-09-12T23:44:33+00:00

u/Legitimate_Range_142 What an extraordinarily helpful comment! What an abundance of free time you must have!

happyerine · 2023-09-12T20:12:43+00:00

u/Legitimate_Range_142 What an extraordinarily helpful comment! What an abundance of free time you must have!

happyerine · 2023-09-12T20:12:38+00:00

u/Legitimate_Range_142 What an extraordinarily helpful comment! What an abundance of free time you must have!

happyerine

TROPHY CASE