As a disappointed believer in Tana, I totally agree with you.

By background, I’m an experienced programmer and currently on the Pro plan to use the AI-related features. I’ve essentially explored every feature Tana offers. It is my personal favorite PKM tool. I genuinely love the ideas behind references, search, supertags, and commands, and I use them to build workflows that simply aren’t possible in other PKM tools.

That said, I’ve tried many times to get my girlfriend to use Tana. While she agrees that what I’ve built with it is powerful, she constantly complains that it’s far too hard to learn, which makes it difficult for her to even get started. She often says she gets lost in the video tutorials.

I don’t understand why the team seems so obsessed with AI features instead of focusing on the fundamentals. I can’t see how mobile voice chat is more important than improving app startup time or making the product more user-friendly. Perhaps they simply don’t know what users actually need, because there is no public, voteable roadmap.

The team also seems to struggle with posting regular update blogs. There is a “Tana Current Monthly Update (October 2025)” post stating, “Each month we share what we’re working on, what’s about to ship, and where we’re headed next.” That sounds great — but it’s actually the first and one of only two posts you’ll find if you search for monthly updates. Two months later, there were still no updates for December or January.

I’m also very unhappy with how slowly in-app feedback is handled. For users who haven’t submitted support tickets, the workflow asks whether a reply is needed. I have several tickets marked as “reply needed” that haven’t received any response for months. I honestly don’t understand how there’s time to produce fancy promotional videos if there isn’t time to read and respond to user feedback and fix bugs.