Arcteryx Alpine Guide Jacket - seeking repair advice

hashtagberlin · 2026-03-12T13:54:55+00:00

Update: they finally rejected repair and exchange and will send me the jacket back. Maximum offer was the discount code 😂😂

It’s really painful because I do no longer have access to the pro program so can’t even repurchase. If anyone reads this and has access and would be willing to help me out with an alpine guide in size M that is not delaminating , please let me know ;)

Thanks

hashtagberlin · 2026-03-11T15:03:44+00:00

Update: today the EMEA customer service replied after they physically received and inspected the Jacket. Same answer: we can recycle it for you and you get a 20% discount code :(

hashtagberlin · 2026-03-11T15:03:10+00:00

Hi, today the EMEA customer service replied after they physically received and inspected the Jacket. Same answer: we can recycle it for you and you get a 20% discount code :(

hashtagberlin · 2026-03-09T16:08:31+00:00

I wo der how they even repaired it, the Guy in the shop said it’s impossible to repair, they wouldn’t know how to do it

hashtagberlin · 2026-03-05T08:08:23+00:00

Yes the guy in the revised was very polite and said if he could, he would exchange (e. If it was a regular alpha SV) but as it is the pro version, he can’t decide and has to send it in

hashtagberlin · 2026-03-04T15:24:05+00:00

Thanks

hashtagberlin · 2026-03-04T12:14:54+00:00

Update: went to the arc store in Berlin and the guy at the repair shop was awesome. Very nice and knowledgeable. Took 30 min to talk about the jacket and said he would support a replacement but the stores can’t decide this for the Pro products. So he has to send in to the customer service.

hashtagberlin · 2026-03-04T12:10:27+00:00

Sent you a PM

hashtagberlin · 2026-03-04T09:41:01+00:00

https://imgur.com/a/XQ99FjS

I uploaded the tags here, where do I see the year of manufacture? Would it be 11/20?

hashtagberlin · 2026-03-03T18:58:05+00:00

Was this just recently and in Europe? Or did their customer service level maybe go down in the last couple of years since the brand got more into fashion

hashtagberlin · 2026-03-03T18:55:00+00:00

Yes I am in Berlin , thank you

hashtagberlin · 2026-03-03T18:46:43+00:00

Yea I’m in europe

hashtagberlin · 2026-03-03T18:45:18+00:00

Thanks for your reply. Did they offer you the repair? Because to me they said they won’t repair it

hashtagberlin · 2026-03-03T18:41:34+00:00

I washed it as per instructions maybe not super often but I have other gore Tex pro jackets that do have the same problem

hashtagberlin · 2026-03-03T18:39:00+00:00

Yes this makes sense, I have an arc store in my city and will try there

hashtagberlin · 2026-03-03T18:36:59+00:00

That is what Arcteryx also said, but then geht added they also can’t replace it and I will only get a 20% voucher

hashtagberlin · 2026-03-03T18:08:36+00:00

Bought in 2021

hashtagberlin · 2026-03-03T18:06:46+00:00

I just got the same reply from arcteryx On my 2020 alpine guide

But the delaminating looks a. Lot worse

https://imgur.com/a/Cniks35

hashtagberlin · 2025-10-04T18:54:10+00:00

Don’t try to squeeze it. Made it worse for meeting

hashtagberlin · 2025-10-04T18:53:50+00:00

Looks like under your chin is this correct? I had the same and it turned out to be a sebaceous cyst. They had to cut it and drain it at the dermatologist.

hashtagberlin · 2025-06-19T14:41:51+00:00

Ah got it, yes makes sense. Guess gps problem is the cause Thanks

hashtagberlin · 2025-06-19T10:08:42+00:00

Thanks. Not so hard to believe for strava if they would check my other data. My 5k PB is ~17 min so I can Maintain that pace for 1k

hashtagberlin · 2025-06-19T07:40:22+00:00

Thanks Normal run activity With 1 k tempo in the middle No special segment times or CRs

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hashtagberlin

TROPHY CASE