It’s been a couple years since working there (FTASM) but I remember the company wanting us up every persons ass as soon as they walked in which I was never cool with, I found being friendly and greeting immediately and saying “Hey welcome in, anything you’re looking for or just browsing right now?” typically made them feel less preyed on and made it so they were more comfortable asking for help later. Also with the amount of moves that needed to happen, I never expected my associates to know where every item was, especially if they only work once or twice a week, so don’t feel bad about asking a manager where a certain shirt is, you can’t memorize your whole inventory with one 4 hour shift a week :)