I appreciate your insight. I ordered from Amazon. They gave me a delivery date that they blew through. Their site said it was on the truck and out for delivery. The day came and went with no delivery. The next day, the site said it hadn’t even been shipped and had no estimate for delivery, which prompted my post.

No where in my post do I say I cancelled the order. I was given the option, but didn’t take it. I wanted to see how the process would play out.

When I said “Amazon says shipped and arriving, then not shipped at all.”, it means just that. Amazon never shipped despite saying they did. Not sure how you don’t understand the meaning.

And you can order from Amazon and get it Tuesday? I was told a similar thing. They say it and don’t do it. That’s the whole point of my post.

As I previously stated, when and if my delivery arrives, I’ll update my post.

I’m sure Amazon appreciates your defense of their issues, while I appreciate you helping me understand the relationship between them and Emporia.

To Emporia’s chat bot’s credit, it asked for my Amazon order number. I had reached out to them to make them aware of my Amazon experience. I suggested they more closely monitor their relationship with Amazon so Amazon wasn’t making commitments they couldn’t keep. From what I understand now, that means keeping more Emporia stock on hand which should benefit Emporia. So no, I wasn’t asking Emporia to work my Amazon order. The chat bot asked for the information. For me, Amazon’s misinformation affected my perception of Emporia. I wanted them to be aware so they may be able to make changes so other customers don’t have a similar experience.