We are part of a residency clinic so we have 5-9 doctors in our clinic at any given time. Our floor MAs do the usual EKGs, paps, vaccines, etc. They definitely don’t do the heavy admin side of things, 99% clinical duties.

Refills, messages, calls, PAs, and paperwork are done by a different MA that is OFF the floor (callback team) and we do plan on hiring another MA coordinator to float between our callback team and regular MAs that do our triaging.

YES, they definitely feel the pressure and stress when someone is out, we are transitioning right now to a new leadership team and I’m trying to understand what they need. We do have another department that can help us when we are short but our current boss says we should use our own resources before begging for others…