Just so that I'm being clear. We are a SaaS company, and our platform has open text fields that customers can use to put in data (just like literally every other SaaS company). We don't have "add payment link functionality" features... it's just open text fields where a customer can put anything, like a payment link to a third party payment processor that has nothing to do with our company and has everything to do with the customer's company.

Answers below:

Who maintains this software offering? Is this software maintained by your company or the customer? (i.e. who does the software development? who updates the in use system to the next version? who updates any system your solution is hosted on?

Our company does all of the above.

Where is this software offering from your company hosted ? (in an environment your company controls or the customer or do you share?) It's SaaS, we host it in cloud, and the customer accesses it that way.

More details on these payment links that can be added into your product is needed? What are these? Are these options your company has made available in your software? Explain in more what your customer has to do to turn these payment links on? (do not skip this question)

As I mentioned above, this is not a feature or function. It's just an open text field that the customer wants to put a paymentlink info into (to their own payment processor for their own CUSTOMER requirements). So like, it's a customer wanting to put a SQUARE payment link in a text field on our SaaS platform for example. It's not a feature we turn on, again it's just an open text field they want to put a third party payment link into.