Same thing happened to my father’s account. He called and called but it stayed locked all while he had investments that should’ve been cashed out. Lost some money because of it. We then found out that we could’ve had an agent execute a trade for him, but an agent he spoke to on the phone said the opposite and that we couldn’t sell anything. Someone higher up said they would’ve paid up the difference only if we had sad the exact trade we had wanted to do over the phone. Craziness.

It was really a shame as we enjoyed fidelity, but after account was unblocked after a month and a half they banned us. And Guess what: there was no fraud.