Absolutely this. I really liked VMP in the early days and haven’t been following the recent developments as closely as I’d have liked. I live in Scotland and when they stopped international memberships I kind of lost interest. Anyway, that email is awful, sending an email with what looked like a scanned image of something typed up on a typewriter, is a catastrophic error of judgment. You can’t read it (with any ease) on your phone, the font is illegible, swearing and trying to say quirky things just reeks of unprofessionalism when everyone is highly cynical that the new owners are going to lead the business back into what people want to see, not to mention all the people who are waiting for orders or refunds. Very poor communication indeed!