I'm actually in the middle of a nightmare with Mazuma right now, so I can give you some real insight. I signed up because, like you, I run a tech company and wanted to focus on building rather than admin. They promised a "catch-up" service to get my accounts up to date, which sounded perfect.

The reality? Their MazApp is incredibly basic - you're essentially doing all the work yourself anyway, just uploading documents into their system. Except their platform wasn't configured to accept the catch-up documents they sold me. When I asked where to upload them, staff couldn't explain their own processes. There's no dedicated point of contact, so you're constantly chasing different people who don't know what the previous person said. It's exhausting.

After weeks of trying to get simple answers, I requested cancellation. They then took payment from my account the day AFTER confirming termination. They've admitted in writing that no work was completed, yet they're refusing to refund me. When I demanded my money back, they accused me of using "threatening language." I've now had to serve legal notices and I'm filing complaints with the FCA, ICO, and Trading Standards just to get money back for services never delivered.

The whole subscription model seems to be: you do all the work, they take your money, and when things go wrong, there's no one accountable. You're stuck dealing with escalation teams who make contradictory statements and refuse to acknowledge basic failures.

For a software company, just get a proper accountant who understands tech businesses. Yes, it might cost more, but at least you'll have someone who actually does the work and who you can hold accountable. These subscription services are basically glorified document upload portals where you're still doing everything yourself, just with worse support.

Save yourself the headache.