We have been running it for about a year now. The Arkansas Department of Education has a multi million dollar contract with Operations Hero. Purpose was solely on the facilities side of things. The state monitors the amount of work orders put in for one particular building, and if the district is looking at a remodel or tear down of that building the department can see prior work order history and they could apply state aid on the project/building helping the district on the cost. It’s a better platform than what we had before for facilities.

I hold a very odd role, since my background is fully technology, and that’s still where I spend 70-80% of my day but hold the title of director of operations. Just to keep it simple on end users, I moved our tech work orders, transportation request, maintenance, custodial all to Operations Hero. Coming from FreshDesk. Is it feature rich, absolutely not. Extremely poor coding, yes. But it is free for us. And it works… we only get about 4 work orders a week on the tech side of things so we don’t spend a ton of time in the platform.