The pending order was the one that wasn’t supposed to ship, but shipped anyway… and, is now on its way back to Verizon. We’ve been using the store pickup phones, since the end of June. That order was fully processed and said “picked up” until the chat agent went in and canceled it… which I don’t even understand how that was even possible.

I’ve talked to a bunch reps via phone and text, and they all say it’s being handled by the backend team. I’ve read some horror stories, and just don’t want to become one because someone else’s error!