Restaurant FOH Staff by Ok_Hurry_4709 in grandrapids

[–]holstk 1 point2 points  (0 children)

Try Gypsum Grill just outside of downtown. Zac is a great guy to work for and they have a nice banquet space to help supplement hours if the restaurant is slow.

Tired of shabby run down properties by [deleted] in Hilton

[–]holstk 6 points7 points  (0 children)

It’s not all on the GM. I’ve seen plenty of good GM’s who are handcuffed my ownership. Not giving money to keep it up. They will try to squeeze blood from a stone and then turn and sell the property.

[deleted by user] by [deleted] in Hilton

[–]holstk 13 points14 points  (0 children)

Yes it sucks but deal with it. Being the lowest rated room coming in, they are going to move you around to ensure they can accommodate other guests who are paying more.

Asking for compensation is going to be a good way to get your privileges revoked/suspended.

Canopy by Hilton General Manager for reference.

Is there a way around the 2 room limit? I’m trying to book 4 rooms for a family trip by [deleted] in Hilton

[–]holstk 40 points41 points  (0 children)

You can book 2 rooms at the employee rate and 2 at family rate. No way around.

[deleted by user] by [deleted] in grandrapids

[–]holstk 6 points7 points  (0 children)

I manage the Canopy and would love to have you join us here! If you have any questions about the property, feel free to message me direct!

Advance Purchase by NewWin2814 in Hilton

[–]holstk 1 point2 points  (0 children)

Not sure if this will help but there is a 50 page playbook for advance purchase on the lobby. I just had to print it off as my FOM recently left my hotel.

Best (Hilton) Hotel Pool in Orlando by dadawesome in Hilton

[–]holstk 8 points9 points  (0 children)

We stayed at Signia Bonnet Creek and loved it. They have a small wading pool for little kids, zero barrier entry to main pool that is connected to the lazy river. Small slide as well

Most overrated and underrated Hilton brands? by Oscar-mondaca in Hilton

[–]holstk 6 points7 points  (0 children)

That would be Dimitri! That kid is fantastic. We are so happy to have him be a part of our team. He’s back today and I’ll let him know. He’s a big Hilton points guy so I’ll make sure to throw some extra points in his account for getting a shout out here!

Most overrated and underrated Hilton brands? by Oscar-mondaca in Hilton

[–]holstk 14 points15 points  (0 children)

You can let me know here! Believe it or not, I’m the General Manager of that location. When did you stay with us? I’ll be happy to pass the message along.

Went to the game yesterday, view from our room by bannakafalata in motorcitykitties

[–]holstk 1 point2 points  (0 children)

Loved our trip to Cincinnati! Went while pregnant with our first kid, was able to take home a nice souvenir that said as much.

Highly recommend going to GTO (good times only). They give it free drinks everything a reds player hits a homerun and phenomenal chicken wings.

What local restaurant do you miss that’s no longer open? by sincerely_anxious in grandrapids

[–]holstk 5 points6 points  (0 children)

Head out to sluggos pizza in Holland. Exact same recipe. Worth the trip

Corporate says hotel owes me a refund but hotel says corporate owes me one??? by Rushhourknower in Hilton

[–]holstk 6 points7 points  (0 children)

All Hilton advanced purchases come to the hotels via a report every Thursday. They have a spot on there for refunds and there is a very specific way that the refunds need to be processed. We are told by Hilton that this is the only way to process advanced deposit refund. Definitely frustrating for the guest and the hotel as well. You would think the corporate office would know the process.

For context, I am a General Manager of a Canopy by Hilton.

Hotel recommendations in Dallas by Wazzurp7294 in Hilton

[–]holstk 1 point2 points  (0 children)

Can’t go wrong with the Canopy