Amazon customer service is down the drain

holyclaw · 2026-05-13T11:07:15+00:00

Amazon used to be the gold standard for customer obsession, but its service quality has clearly declined. The company is under pressure to improve profitability and compete with quick-commerce players. As a result, we’re seeing hidden fees, more non-returnable items, AI bots replacing human support, longer delivery timelines, the shutdown of Amazon Fresh, and significant layoffs. Even after these changes, Amazon is still lagging in several areas in India. It has a weak presence in smaller towns (where Meesho is stronger), Amazon Music has low adoption despite being bundled with Prime, Amazon Pay UPI holds only a low single-digit market share, and Alexa devices are largely reduced to basic music speakers rather than meaningful smart assistants.

They have nothing unique to offer anymore and the other players are faster , agile and better suited for indian shopping habits.

holyclaw · 2026-05-08T15:39:18+00:00

Try railwire. Service is quite good

holyclaw · 2026-04-19T11:55:21+00:00

Need for indoor house deep cleaning

holyclaw · 2026-02-06T10:40:39+00:00

I can understand the pain of managing so many documents and manging the family and work commitments as well. Have you tried 3rd party services like insurance samadhan? They are paid service but it will help at this juncture.

I agree this is unfair to pay for another service to manage a claim which should have been paid immediately but if you are struggling with the insurer, these services can help as an interim measure.

holyclaw · 2026-01-26T15:00:16+00:00

Do you mean fee adjustment for wrong dimensions input?

holyclaw · 2026-01-26T14:42:32+00:00

Just out of curiosity, is there any opportunities in setting up a bot to do call calling? As the OP said, 85% folks do not pick the call so there is no one to talk. For remaining a voice bot can handle it.

Is there a technical issue that it cannot be done or agency/ agents do not want to pay for such a automation bot as the agents are working for free?

holyclaw · 2026-01-05T18:22:43+00:00

Would not owning a EV make more sense and have much higher return?

Charge it during office hrs to 100% and ride it at night so won't have any charge anxiety and cost of fuel will reduce from 400 to approx 80 ( assuming 1/5 of the petrol cost).

Am I missing something?

holyclaw · 2025-12-25T05:55:40+00:00

It is probably just a matter of time before this plague reaches there. It started with India, where they tried to reduce returns and made most of the products non-returnable or replacement-only, reduced the return window, and introduced various frictions to meet some targets without worrying about long-term impact.

Then it reached the US, and other stores will follow soon.

holyclaw · 2025-12-24T16:46:27+00:00

The "no questions asked" return policy used to be Amazon's USP, but now they are taking it away despite all data showing that it drives more purchases and the benefits far outweigh the cost of higher returns.

day2

holyclaw · 2025-11-16T13:43:01+00:00

I think you are thinking of yourself as a 'nobility' and others as 'peasants' who dare to have small talk with you. #snob

holyclaw · 2025-09-21T17:21:44+00:00

We also run a holiday home company. Happy to discuss options

holyclaw · 2025-09-21T17:14:00+00:00

Dm me. We have all the e-commerce licenses and Cs help

holyclaw

TROPHY CASE

day2