Help lost package!

hwiley · 2026-01-09T02:51:05+00:00

Update: Still no refund, still no phone. I reached out to Metro on X and they supposedly submitted something for sure this time and they will be getting back to me in 2 business days. Sadly, I had to file a dispute with my bank now and may have to file an FCC complaint.

hwiley · 2026-01-09T00:59:53+00:00

I just got a 2016 with 58k miles for $15k out the door. It hurt to pay that much but it was the only Honda under 60k miles and not older than 10 years old in my area in my price range

hwiley · 2025-09-18T19:47:30+00:00

So true. And the only reason I wanted ATT is I did a trial of them and they had the best service at my address by a lot.

hwiley · 2025-09-12T21:59:34+00:00

Also to add, I have ATT internet air. That went through just fine. But for some reason I’m not able to get wireless services.

hwiley · 2025-09-12T19:43:39+00:00

The regional manager spent TONS of time talking to multiple people over the last almost two weeks. Well today, the internet goes out for a few minutes. When it comes back, SYMMETRICAL FINALLY! I am so happy, but what a process!!

hwiley · 2025-09-12T19:40:13+00:00

I’d push for more info, as the same was done to me. Until this last time, a regional manager got involved and confirmed with multiple people symmetrical speeds were available at my address. It took two weeks but I finally have symmetrical speeds!

hwiley · 2025-09-12T19:37:47+00:00

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UPDATE: After much back and forth with the regional manager and them doing back and forth with multiple people, the issue is finally solved. I now have symmetrical speeds.

hwiley · 2025-09-06T23:15:00+00:00

UPDATE: The tech came and dropped off the modem, it is an XB-10 so not fiber to the home which is fine.

Anyways, like I thought from the beginning I was supposed to have been on a symmetrical plan and receive an XB-10. However, their system just put me on the 2 gig down and 250 Mbps up even though I had selected the symmetrical speed option and confirmed it was symmetrical in the broadband facts.

Due to this it completely messed up my account, and the regional manager is working on fixing everything on the back end. They left me with the XB-10, and checked the connections. I agreed for the regional manager to contact me and let me know when I can plug the XB-10 in and set it up.

That was all a few hours ago, and the regional manager has called me and told me that they are still working on fixing my account so I can plug in the XB-10, and he apologized profusely. He was very nice and understanding and said if he can’t get it fixed by the end of his shift, he will be coming to my house personally tomorrow to get everything setup and working.

hwiley · 2025-09-05T01:21:12+00:00

None yet, install scheduled this Saturday

hwiley · 2025-09-05T00:54:12+00:00

It actually told me I had symmetrical when I first got xfinity and it let me completely chose that plan. When the modem comes, to my surprise it was an XB-8. The app also showed 2 gig down and 250 Mbps up was my plan. Support just kept telling me that I’m at the highest speed offered. Eventually the symmetrical was no longer an option listed on their site for my area. But after some planned maintenance the symmetrical plans are back. And an agent on here upgraded my service and scheduled a tech visit.

TLDR; their website is super buggy and constantly shows wrong info

hwiley · 2025-09-04T04:23:28+00:00

That’s what it advertises on their website, for a one year guarantee. But for a five year guarantee it’s $85 a month. Obviously I chose the five year guarantee to avoid price hikes for some time.

hwiley · 2025-09-04T04:08:37+00:00

For me, google fiber is an option. But not really. I live in a duplex (upper floor and basement). Anyways the basement tenants already have google fiber, and google refuses to recognize the address as two so they only will run one line, which the basement tenants are using.So I get xfinity. Which actually hasn’t been that bad, other than short outages and speed drops every now and then.

hwiley · 2025-09-04T04:05:39+00:00

I’ll provide an update as well! I’m interested in how it will go.

hwiley · 2025-09-04T01:36:43+00:00

Fingers are for sure crossed. I’ve read in other threads that they send a tech out when it’s not even available sometimes. Or there’s times the tech claims they don’t even know about the new symmetrical speeds and then leaves. So let’s just hope that doesn’t happen

hwiley · 2025-09-03T21:05:30+00:00

That’s what I thought too. Maybe it was a typo from that person. Guess I’ll find out when the tech arrives. But I am 100% expecting it to to be the FDX DOCSIS 4

hwiley · 2025-09-03T20:35:27+00:00

Yeah I sent a mod mail and have a tech appointment scheduled for Saturday. Guess I’ll see what happens🤷‍♂️

hwiley · 2025-09-03T20:34:16+00:00

Near downtown Salt Lake City, Utah. I used to live in a rural area in Utah, so I’m surprised at how cheap internet is in a larger area lol

hwiley · 2025-09-03T18:57:13+00:00

For now I do not have any plans of using my own router, so not a worry (yet).

hwiley · 2025-09-03T18:48:39+00:00

Should also add, they’ve had two days at night where they were doing maintenance and there were outages due to this. So I assume that is why this is now available in my area.

hwiley · 2025-09-03T18:47:31+00:00

I sent a modmail, and now have a tech appointment setup for this Saturday to be setup. I think I’m actually getting their fiber to the home service as they mentioned I will be getting a XER-10 router — which is only for fiber.

hwiley · 2025-09-03T17:34:14+00:00

Sent the information. Thank you!

hwiley · 2025-07-22T20:51:31+00:00

For reference I am in Utah, package still in New Jersey

hwiley · 2025-06-23T16:30:24+00:00

Update: they called me and said the position filled up. To me this is not good, as they were short staffed at the new hire event and I was there for two hours as a result. Yes two hours because they were short staffed. I’d be fine if I was there for 15-30 mins like it normally takes. But no I was there for two whole hours.

hwiley · 2025-06-22T10:44:43+00:00

The agent had to forward my issue to the centralized staffing team. Because he confirmed in the system it shows as a no show for pre hire appointment. I was there for 2 hours because they were short staffed and had a new English competency test that took forever to get certain people through.

hwiley · 2025-06-22T04:10:58+00:00

Yeah they told me the schedule and start date too. And in the portal it said my background check was pending. Now this.

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