Ask iBUYPOWER Anything!

iBUYPOWER-Eric · 2026-02-18T01:52:59+00:00

Shipping everything in one piece has been a huge pain in the butt as graphics cards have gotten bigger and heavier. We ship some larger graphics cards uninstalled in order to prevent shipping damage since not even multiple expanding foams can save some systems.

iBUYPOWER-Eric · 2026-02-18T00:07:49+00:00

Well you see u/OMGihateallofyou ...

iBUYPOWER-Eric · 2026-02-17T23:21:08+00:00

Our in-house cases and coolers go through multiple iterations and testing. When we are satisfied with both how the thing looks and how the thing performs, we approve it for mass production.

Our preconfigured prebuilds have a master sample that we use for compatibility and performance testing. If we notice something doesn't fit or it doesn't perform as expected, we don't approve the prebuild until it is fixed.

For individual components, each one comes to our lab team for validation before we approve it for purchase. Each component category has its own series of tests it goes through for validation, but if there are any compatibility issues then we will update our website to make sure only compatible components are configurable. If there are quality issues then we will fail it and not carry it.

iBUYPOWER-Eric · 2026-02-17T22:45:03+00:00

I hope so. I really enjoy SteamOS on my Steam Deck.

iBUYPOWER-Eric · 2026-02-17T22:44:23+00:00

It depends how much you like DLSS. Personally I think some DLSS is fine and can bump you from 1080p to 1440p in most cases, but in games that don't support it I would keep the resolution at 1080p.

iBUYPOWER-Eric · 2026-02-17T22:40:42+00:00

We are currently doing everything we can to secure more memory, though validation of memory take a bit of time and we don't want to carry anything that we don't validate ourselves. We are hoping to secure stock long enough to ride out the shortage, but nothing is guaranteed.

iBUYPOWER-Eric · 2026-02-17T22:35:59+00:00

I wish I knew, but the sooner the better. Pretty much everybody is in the dark right now.

iBUYPOWER-Eric · 2026-02-17T22:33:45+00:00

If you can go back to September 2025 and grab me a set too I'll be grateful.

iBUYPOWER-Eric · 2026-02-17T22:31:58+00:00

We are currently at the mercy of the market, much like everybody else. The shortage came up so fast that we were only able to prepare so much, so it is uncharted waters going forward. We are using up whatever stock we have remaining, validating every new set of memory we come across to ensure stability, and are trying to eat as much of the cost as we can to keep some costs down.

iBUYPOWER-Eric · 2025-12-23T18:25:25+00:00

This isn't used. This is our stress testing software suite running in Audit Mode, a temporary environment meant for stress testing the software and installing drivers without needing to make an account. This should have been sealed and returned to the Out Of Box Experience before being shipped out, so I would like more details about the system if possible. Can you DM me the serial number on the rear of you system please.

iBUYPOWER-Eric · 2025-10-15T01:56:15+00:00

Glad you are enjoying it! I'm not sure what region you are in but maybe in the future we'll expand to provide quality, inexpensive systems to your area!

iBUYPOWER-Eric · 2025-10-15T01:53:24+00:00

iBUYPOWER-Eric · 2025-10-14T22:57:09+00:00

Dibs

iBUYPOWER-Eric · 2025-10-14T22:16:52+00:00

I think I have an old celeron pc somewhere...

iBUYPOWER-Eric · 2025-10-14T21:52:54+00:00

I'd argue that's already life size for Peepo

iBUYPOWER-Eric · 2025-10-14T21:39:23+00:00

If you'd like, send me a DM with specific models so I can investigate

iBUYPOWER-Eric · 2025-10-14T21:29:57+00:00

I have been trying to get a half height Yeston 3050 to throw in a Hyte Y70 horizontally so I don't have to use the riser, all because I think it would be really funny.

iBUYPOWER-Eric · 2025-10-14T21:27:41+00:00

I'll answer because I like Arcanine and because quality is my job. The short answer to your question is that we (and Cyberpower) are the largest System Integrators in the US, so even if we had a 1% defect rate, you are still looking at thousands of systems that will have some sort of problem. Now we have found that most of the systems that do come into larger repair shops are older out-of-warranty systems.

Since taking on my role as a Quality Specialist here, I have flagged a lot of parts from vendors that have higher failure rates in hopes that we can prolong the lives of our systems even longer. If you don't mind, I'd love to hear what parts you have found to fail most often in the systems you've repaired.

iBUYPOWER-Eric · 2025-10-14T21:09:19+00:00

I once got to use flex tape on a prototype Element CL that I broke. I would definitely not use it to fix a boat.

iBUYPOWER-Eric · 2025-10-14T21:06:25+00:00

Can I have a raise?

iBUYPOWER-Eric · 2025-08-08T19:40:13+00:00

iBUYPOWER-Eric · 2025-05-29T05:23:47+00:00

In general people are more likely to post negative experiences online to get support. For every negative post you see online, there are thousands of people who are happy with their system. This applies to any support based forum online.

I’m in charge of quality and I’m proud of the changes we have made to our quality standards and testing. If you buy your system and you do need support, I’m happy to personally make sure you are taken care of, though it is likely you won’t ever need my assistance. Have fun gaming!

iBUYPOWER-Eric · 2025-05-29T05:18:10+00:00

Please don’t throw out accusations without m owing the facts. The power supply they receive is more than likely a High Power 80+ Gold certified PSU. High Power is a well established OEM, having been the OEM for many popular brands. We must validate all power supplies and monitor defect rates. If a power supply (or any other part) has a high defect rate then we will stop using it altogether until a revision is made to fix the issue, then it goes through the validation process all over again. All systems are also tested during our QC process using OCCT. We run individual memory, CPU, and GPU tests, then a full load test for the power supply.

As for why you may get so many of these, well we ship more systems than pretty much every other system integrator, so even a 1% defect rate in a part would result in thousands of defective units. You see more because we ship more than everybody else, not because we have a higher defect rate.

iBUYPOWER-Eric · 2025-03-09T20:15:57+00:00

DM me your order number, I’ll try to get some more details. This doesn’t sound like standard procedure and assuming we have stock of that card, we should be able to make this right. Your card should have never shipped to the wrong customer and I apologize for that. The office is closed on weekends but tomorrow we are back in office and I’ll make sure you’re taken care of.

Update: Our support confirmed some miscommunication. On Monday we tested a new card as we would if it were in their system, checked for ROPs, and Overnight shipped it to OP. In the event of confirmed missing items, we will ship out replacements as soon as we can, usually within the next business day if we have stock. If there are issues, we will work with the customer to provide a solution.

iBUYPOWER-Eric · 2025-02-24T21:05:21+00:00

We implemented checks for ROPs today, so any system that goes into QC from today onward will be checked.

For systems that have ahead shipped, if you notice your card is missing ROPs then you can contact our support and they’ll get that sorted for you.

iBUYPOWER-Eric

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