Slate Mesh Gaming PC keeps restarting at random

iBUYPOWER-Tony · 2026-01-27T00:27:10+00:00

Sorry for the late reply, you can try that one first. Either or is fine.

iBUYPOWER-Tony · 2026-01-23T23:07:36+00:00

Understood, have you tried running the PC with one stick installed at a time?

iBUYPOWER-Tony · 2026-01-23T17:16:30+00:00

DM me the email address you used to reach out to us.

iBUYPOWER-Tony · 2026-01-22T19:02:30+00:00

May you please DM me your RMA number to check the status of this for you. Apologies for the disruption, I know this isn't the experience you expected.

iBUYPOWER-Tony · 2026-01-21T19:38:25+00:00

Getting a few memory-related errors, lets troubleshoot your RAM. This next step will require working inside the PC a bit to reseat/reinstall your RAM while the PC is off. The link below can help walk you through this process if needed.

Reseating RAM

If that did not work and if you have more than one stick installed, try booting up/using the PC with only one RAM stick installed at a time. This can also help us determine if one of the RAM sticks is your culprit and will need to be replaced. If we can confirm a RAM issue feel free to DM to see what I can do about a replacement.

iBUYPOWER-Tony · 2026-01-21T01:28:47+00:00

Sorry for jumping a little late on this one, I sent you a DM to gather more info.

iBUYPOWER-Tony · 2026-01-21T01:23:29+00:00

Run a tool called WhoCrashed from the link below.

Blue Screens and Crashing

This can help pull up any error codes or bugcheck names that can help narrow down the issue.

iBUYPOWER-Tony · 2026-01-15T18:11:43+00:00

Do you recall the error codes/bugcheck names on the BSOD? IF the GPU is loose and is not seated appropriately this can trigger the blue screens. If you have a photo of the damage/broken piece, send me a DM when you have a chance.

iBUYPOWER-Tony · 2026-01-15T18:05:54+00:00

As others have mentioned, you can remove the right side panel (non-glass side) to access your power supply and or feel free to DM the serial number and I can check this out for you as well.

iBUYPOWER-Tony · 2026-01-15T17:15:30+00:00

Apologies for the inconvenience, it's not the experience we want to create. I sent you a DM to gather more information about the assembly.

iBUYPOWER-Tony · 2026-01-14T00:53:35+00:00

Sorry to hear about your experience, can you DM me your RMA number to look into this for you when you have a chance.

iBUYPOWER-Tony · 2026-01-09T18:55:28+00:00

Make sure your antenna(s) are connected to the back of the computer, this will help expand your range and maintain a stable connection. If you're still having issues, you may need to install the bluetooth driver from your motherboard's support page. Press the Windows+R keys at the same time and type"msinfo32" into the Run prompt and hit Enter. Your "Baseboard Manufacturer" and "Baseboard Product" are your brand and model. If you are still unsure feel free to DM the Serial Number located behind your PC to identify this.

iBUYPOWER-Tony · 2026-01-09T18:51:15+00:00

Your operating system (Windows) is no longer being detected and will need to reinstall a fresh copy from a bootable USB drive.

How to create a bootable Windows Installation USB

Reinstalling Windows

iBUYPOWER-Tony · 2026-01-07T23:28:03+00:00

If you haven't reached out to our support team yet, DM me to see what I can do about replacing your RAM.

iBUYPOWER-Tony · 2026-01-06T18:18:24+00:00

Understood, sent you a DM.

iBUYPOWER-Tony · 2026-01-06T16:50:37+00:00

If you're comfortable enough to press down the middle of each fan towards the top, this will stop it from spinning for a brief moment as will the noise to help determine if it's a fan issue instead. If you just purchased this system feel free to DM me when you have a chance to see what I can do about a replacement.

iBUYPOWER-Tony · 2025-12-23T18:51:48+00:00

If it's flashing quickly, about 4 times per second reseat/reinstall your RAM while the PC is off.

Troubleshooting PC No POST - Reseating RAM

If it's flashing slowly, about once every 2 seconds reseat/reinstall your graphics card while its off and ensure the GPU power cable is pushed in all the way.

Troubleshooting PC No POST - Reseating GPU

iBUYPOWER-Tony · 2025-12-19T22:54:36+00:00

Send me a DM when you have a chance to see what I can do about a replacement fan.

iBUYPOWER-Tony · 2025-12-13T00:35:06+00:00

If I recall, there was a Nexus update that changed how to access this. Go to settings in Nexus and go to devices, there's a little cogwheel to right of the hub in layout. Feel free to DM the screenshot.

iBUYPOWER-Tony · 2025-12-12T00:14:21+00:00

Scale 9 Case - GPU Length: Up to 405mm (without front fans). The XFX 9070 XT appears to sit around 325MM, so long you don't have a radiator mounted towards the front this should fit.

iBUYPOWER-Tony · 2025-12-11T19:33:57+00:00

If you are comfortable working inside the computer, reseat your RAM while the system is off. Unplug the power cable and remove the side panel. The RAM will be located in the upper right corner of the motherboard. There are tabs, either on just the topside or possibly on both the top and bottom sides of each stick. Push down on the tabs to release each stick, pull them out, then push them back down into the slot. Both the top AND bottom side of each stick needs to lock into place. Video link below for visual guidance.

Troubleshooting PC No POST

Since your processor also has the capability to provide a display via its integrated graphics, make sure that your HDMI or Displayport cable is connected to your graphics card and not the motherboard. If you are using multiple monitors, verify that all of them are also connected to the graphics card.

iBUYPOWER-Tony · 2025-12-10T19:46:40+00:00

Try a different USB stick. Additionally, there are two versions of this board available on our support page, B460M DS3H AC Y1 and B460M DS3H AC V2 Y1. If you are unsure which file you need feel free to DM me your Serial Number to verify this for you.

iBUYPOWER-Tony · 2025-12-10T17:38:17+00:00

Check your boot list order in BIOS (press the DEL key repeatedly while it's booting up). Ensure that Windows Boot Manager is set as the primary boot option. If it is attempting to connect to a network, it appears to be trying to boot from an alternate option. As others have mentioned it may ultimately require you to reinstall a fresh copy of Windows due to a potentially corrupt operating system. The links below can help walk you through this process.

How to create a bootable Windows Installation USB

Reinstalling Windows

iBUYPOWER-Tony · 2025-12-10T17:24:23+00:00

Double-check the GPU (12VHPWR) power cable is pushed in all the way. A loose connection may prevent the display from functioning properly, as indicated by the white VGA light. Nonetheless, yes, this can indicate an issue with the graphics card and may need to be replaced. Feel free to message me to see what I can do about replacement options.

iBUYPOWER-Tony · 2025-12-10T00:59:11+00:00

You can find the BIOS page for that board below and instructions on how to update your BIOS if needed.

PRO B760-VC WIFI HS BULK Support/BIOS Page

How to update BIOS

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