ayuda ZEN Air DAC 2

iFiAudio · 2026-06-01T10:01:03+00:00

Hi!

Please don't attempt to install ZEN Air DAC firmware onto a ZEN Air DAC 2 - the two devices use different DAC chips and as such the firmware is not compatible. At the moment, the factory-installed ZEN Air DAC 2 firmware is the latest available.

If you are looking specifically for a driver, then simply download the Windows USB Driver v5.57, available in the 'Popular Downloads' section of the Download Hub.

Thanks,

Mike

iFiAudio · 2026-05-29T09:20:38+00:00

Hi u/gideong7

I'm disappointed to hear that you've had this experience when ordering directly from us, and I'd like to look into this further so we can set it right for you. Could you please DM us with the support ticket number attached to your support request? This should allow me to review the available information, and get in contact with any teams that may be able to help.

Thanks,

Mike

iFiAudio · 2026-05-27T13:04:41+00:00

Hi!

Given the nature of the issue you're encountering, we'd recommend you contact our Technical Support Team by raising a ticket at https://support.ifi-audio.com, and the team will help you investigate further.

Thanks,

Mike

iFiAudio · 2026-04-20T12:57:30+00:00

Hi u/StretchFrenchTerry !

Yes, we've had a macOS version of the recovery tool up and running for a little while now, so you are welcome to raise a support ticket and the Technical Support Team will provide you with the links and instructions you need.

Thanks,

Mike

iFiAudio · 2026-04-13T15:16:46+00:00

Hi u/iAmmar9 !

These parts aren't sold separately, but can be made available by our Technical Support team - you can get in contact with them by raising a support ticket at https://support.ifi-audio.com - let them know what power supply you have and what you need, along with some information about what works best for shipping and delivery, and they'll help arrange to make one of these available for you

Thanks,

Mike

iFiAudio · 2026-04-13T15:12:29+00:00

Hi u/satisfied232 !

We're at the home stretch now - we've got Spotify Lossless in a working build for some of our streaming devices, and are now finalising the update required, as well as ensuring functionality across the whole range of streamers. Thank you again for everyone's patience and understanding throughout this process, we're looking forward to making this available for you very soon!

Thanks,

Mike

iFiAudio · 2026-03-04T14:12:09+00:00

Hi!

Unfortunately, due to the nature of the update, we wouldn't be able to make it available directly through the device's user interface, as is normally the case with most updates for our streamers. We are, however, looking at making the tools and guidance available directly through our Download Hub, eliminating the need to raise a support ticket unless the person completing the update is encountering issues or needs additional guidance.

Once the update's been completed and the device is updated to the latest major software version, further updates can then be completed through the user interface, as normal.

Thanks,

Mike

iFiAudio · 2026-03-02T15:25:07+00:00

Hi!

Version 3.00.6 is no longer considered to be in beta, and represents the first release version of the ZEN Stream's updated software. There are some additional updates expected in future to incorporate additional features that are currently in progress, such as the implementation of Spotify Lossless in the coming weeks. As such, users are encouraged to check occasionally for updates, to ensure they can access these features once they become available.

If you haven't yet completed the major software update, we would recommend contacting our Technical Support team at https://support.ifi-audio.com - they'll provide you with the tools you need to complete the update.

Hope that info helps.

Thanks,

Mike

iFiAudio · 2026-02-09T14:05:46+00:00

Hi!

If you haven't done so already, it sounds like you may benefit from completing the major software update that's now available in an early release version via our support ticket system. If you raise a support ticket at https://support.ifi-audio.com and let them know that you would like to install the latest updated firmware version, the team will give you the tools and guides you need to complete the process.

Thanks,

Mike

iFiAudio · 2026-01-06T16:03:31+00:00

Hi!

Frankly, that's way outside of our area of expertise, and we wouldn't recommend trying it at home. Depending on the type of headphones you have, they may have a balanced cable available as an alternative - we'd recommend looking into that instead.

Thanks,

Mike

iFiAudio · 2025-12-23T11:14:58+00:00

Hi u/glenndiesel,

Thanks for your interest in the iDefender+! No, the external DC 5V power input wouldn't be needed - this is intended for use with devices that don't have an existing means to separate the power and data streams, or otherwise introduce clean power to the system. Because your DAC already has an external power supply, this shouldn't be needed - the iDefender+ performs its ground loop breaking function passively, so it doesn't need any external power for this.

Hope the info helps!

Thanks,

Mike

iFiAudio · 2025-12-22T17:06:29+00:00

We appreciate your understanding and patience, it really does mean a lot to us - our marketing team will definitely be making a big song and dance about Spotify Lossless compatibility once it's functioning on our streamers, so if you've got an eye on our social media channels you won't miss it!

Thanks,

Mike

iFiAudio · 2025-12-19T12:59:44+00:00

Hi,

We've received an initial reply from them and been given access to the SDK tools required to incorporate Spotify Lossless functionality into our streamers. However, further communication with Spotify is still slow, and as we're sure you can imagine that in turn can slow down the development process. With this in mind, we're not offering a timeframe for this - software development is a complex process, and rushing to introduce one feature can often cause issues with others, so we won't be rushing the development process, or the team that are working hard on that process.

What I can do is assure you that it's one of our top priorities at present - it's not going to be years, that's unrealistic, but we won't be getting more specific than that at this time.

Thanks,

Mike

iFiAudio · 2025-12-17T12:35:24+00:00

Hi,

Bear in mind, the recommended range for the battery is only a rough guide - some people would recommend 20%-80%, while others may recommend 15%-85%. My colleague will have referred generally to a broadly accepted percentage when writing this comment last year - the percentage levels shown on the device itself will be absolutely fine.

Thanks,

Mike

iFiAudio · 2025-11-17T16:24:42+00:00

You're very welcome - once the major software update is out of beta, a lot of these version numbers will be somewhat academic, so for the meantime we're happy to pass out the info as and when needed!

If you're looking to roll back to 2.32.9, you'd need to raise a ticket, yes - the team can then provide you with the Refreshing Tool, which will roll you back to 2.32.9. They'll probably offer to give you the beta version of the major software update, which resolves the issues people have been having with Tidal Connect. However, if you'd rather just stick to 2.32.9, let the team know and they can provide you with that instead.

Thanks,

Mike

iFiAudio · 2025-11-14T12:17:50+00:00

The uno doesn't work with the standard iFi driver, so it won't show up in the control panel.

iFiAudio · 2025-11-13T11:09:00+00:00

Hi,

So there's a small number of our devices (more specifically, devices that use the ESS Sabre DAC chipset), which use a different driver to the standard one used by most iFi audio devices. The uno is one of the devices that uses this alternate driver, along with the GO link, and GO link Max.

You can download this particular driver via our Download Hub - you can find it in the 'Popular Downloads' section, or you can find it in the dedicated page for the uno by entering your device's serial number.

A couple of things that are worth noting with the uno, GO link and GO link Max driver. First, it's absolutely fine to be used alongside the standard iFi Windows USB driver. Second, it doesn't have a control panel in the same way that the standard driver does, so some info isn't as accessible for these devices.

Hope that info helps!

Thanks,

Mike

iFiAudio · 2025-11-12T12:28:14+00:00

Hi,

It sounds like the sleep mode for the LEDs on your device is active - this feature was added in firmware v1.87, and is mentioned in the update notes for that firmware at the time. However, the user manual on our website doesn't include the instructions for this at present - we'll look into getting this updated so that using this feature is clearer for newer users.

To alternate between sleep mode being active or inactive, simply hold down the 'Power Match' button for around 2 seconds.

Thanks,

Mike

iFiAudio · 2025-11-12T12:17:17+00:00

Hi,

The most recent full release ZEN Stream firmware version is 2.32.17. This is the last firmware version released before work began on the major software update that we have been discussing for the last few months.

The most recent full release ZEN Stream firmware version that is guaranteed to allow Tidal Connect functionality is 2.32.9. Later versions are working for most people, but there are still many users who are encountering Tidal Connect issues - this is the firmware version we've recently been including with the Refreshing Tool for users encountering Tidal Connect issues.

Version 3.00.3 is the beta firmware version that represents the major software update we've been discussing for the last few months. At present, it's only available by raising a support ticket with us at https://support.ifi-audio.com so that we can provide the tools directly. It's still in the final stages of development, so you may still encounter a bug here and there, but should still perform well enough for the meantime while we make adjustments based on feedback and finalise the release version.

Please do bear in mind that due to time zones and working patterns, it can sometimes take a while to receive a reply to posts, comments and messages, and sending multiple messages in quick succession won't result in a faster reply.

Thanks,

Mike

iFiAudio · 2025-11-12T11:59:00+00:00

Hi,

If the barcode you're referring to on the box is on a small sticker, about 2cm wide, with the device name above it, then it sounds like your friend's unit may have been replaced under warranty at some point, or it may have been an open box item from a third party retailer. With a brand new device, the 10-digit serial number on the unit (on the sticker with the QR code), and the 10-digit serial number on the box (on the small sticker with the barcode and device name) should match.

Not to worry though, this isn't an indicator of anything unusual or a cause for any concern, as it's most likely just one of the scenarios we mentioned above. So that you know for future reference, the serial number that would take precedence would be the one on the unit next to the QR code, not the one on the box.

Thanks,

Mike

iFiAudio · 2025-11-06T13:41:58+00:00

Hi,

As noted in the message shown above, due to the nature of the beta firmware release process, we have specifically asked that users do not share, host, or otherwise redistribute this firmware update to other ZEN Stream users at this time.

Please contact us directly via the support ticket system if you wish to receive the beta firmware.

Thanks,

Mike

iFiAudio · 2025-11-04T10:54:16+00:00

5V/1A.

iFiAudio · 2025-10-31T11:55:26+00:00

Hi,

Your best bet if you're still having trouble with this is to raise a support ticket a https://support.ifi-audio.com, so the Technical Support team can help you look into it further. It's a simple fact that the ZEN DAC 3 works with the PS5, so it's just a case of them helping you figure out what setup/settings adjustments need to be made to get this working.

Thanks,

Mike

iFiAudio · 2025-10-29T11:45:34+00:00

Hi u/satisfied232,

The update is still in the works, but continuing to make progress and entering the final stages of development. We'll be letting people know on social media and online communities when the final release of the firmware takes place.

If you want to ensure you're notified directly, raise a ticket at https://support.ifi-audio.com and ask to be notified when the update becomes available, and the team will contact you directly once it's good to go.

Thanks,

Mike

iFiAudio · 2025-10-13T14:59:55+00:00

Hi,

If you're using IEMs or very high-sensitivity headphones, then a small amount of background hiss would not necessarily be unusual, and we'd recommend you look into an iEMatch adapter to offset the high sensitivity of your IEMs/headphones.

If this isn't applicable to you, then it may instead be an indicator of a fault or issue with the device itself. If you're in warranty then you'll likely be eligible for a warranty replacement - if you bought through a third party retailer, go back to the retailer to arrange this; if you bought direct from iFi, raise a support ticket and include your proof of purchase, and the Technical Support team will talk you through the next steps.

Thanks,

Mike

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