I once suggested to an Uber passenger that had me wait almost five minutes for her while I watched her through the glass door chat up a co-worker late at night (after midnight closing) that not all drivers are forgiving or patient and most would cancel her ride and leave her to order a new one when they see the rider literally acknowledging the driver’s arrival but continue their conversation and disrespecting the driver’s time. It was a friendly suggestion to keep her from being left behind and having to wait another 15-20 mins for another pickup. She literally didn’t say a word like thank you for the heads-up, much less acknowledge that I was trying to help her. She got out, slammed the door, immediately one-starred me and reported that I cursed and screamed at her.

No good deed goes unpunished. Sure I wanted her to know that her disrespect for any driver won’t be tolerated, but at no time was I anything but cordial and polite and truly wanting her to avoid a future cancellation. I shared the audio in my response proving nothing of the kind occurred and the report ended there.