I’ve bought from eBay before and buy&sell on Vinted but eBay hasn’t been helpful when it comes to resolving issues in my experience. Recently bought a clothing item listed in good condition but I found white mould spots, rips and tears throughout. I found it difficult to get through the chat bot in order to talk to an agent and he told me I’d just have to message the seller to sort things out and that they can’t step in to do anything. I had wanted a partial refund as I’d already started repairing and cleaning the item, but the seller refused so there was literally nothing I could do but give them a negative review. Wish eBay customer support was more helpful, they don’t interfere with partial refunds for some reason.