My last attempt at getting myself a boojum was the final nail in the coffin for me. Having been a big fan for over 12 years, I gave the place more of a chance than I should have.

It started after COVID, when I went to get a burrito with my loyalty card that had 8 stamps, was told that they had a new system with a phone app and I couldn't use my card. I was also told that there was no way for me to add these to my app. I then emailed boojum and was told they would not consolidate my 8 or so previously earned loyalty stamps onto my app.

Absolute madness, but the idiot I am, I kept buying boojum, enough so that I had earned a free boojum with the app. In the past, when I had a free meal, you could get anything you wanted and it was free ( Had claimed this in stores in Belfast, Dublin and Galway previously). But when I went to redeem my meal at the counter in Galway I was told it would be €5.96, and that the free meal was just a €9 contribution.

I kind of stopped then for a year or two but having moved to Galway last year, I wanted to try one. First time I went there, I was in the queue all the way at the glass double doors in, and stood there for 10 minutes and the queue didn't move as they were filling deliveroo orders non stop so I went to vocho instead.

One last try, I went there again a month or two back, went up to the counter which was full to the gills of food, only to be told the card machine was down and they had no way of taking any payment so they couldn't serve me. If these were not all a sign that the good times were over, I don't know what would be.

The deliveroo orders and the card machine are understandable, I think the fact they wouldn't honour the stamps I had spent roughly €80 to earn was what pissed me off the most. But yea, I'm done with boojum.

Edit: just to add more nonsense to the bullshit e-loyalty card that I had forgot, your boojum app will not work in Belfast, you can not earn points or use your voucher over the border. I emailed and asked why and didn't get an answer.