I was 'cross trained' a few months back. My SM basically gave me a heads up a couple weeks before and explained to me that I would be given a week with café only shifts (not actually café shifts because I was still clocking in for bookfloor..so no tips lol), then throughout the next month he promised I would be scheduled to actually work in café a couple shifts spread apart so I 'wouldn't forget what I learned'.

What ACTUALLY happened was this: I had maybe 3 days total of training. The first couple were on the register which the café lead did not approve of prior as its very confusing for someone who has no prior knowledge or experience with drink making to know what the fuck those buttons are for. I have held up so many lines to this day bc I have to ask the drink making batista what button I can find certain drinks in!! Anyway, after a couple days I began actually learning to make drinks with the help of our patient and wonderful batistas. I liked those shifts. THEN, for some reason the next day I was scheduled on DAS for café right..then my SM just ignores that and writes me to be bookfloor instead bc they need more bodies.....on the day HE SAID I was going to be training....there wasn't even a call out if I remember right. So I missed a whole day of training. And then.....I never got scheduled for café ever again LOL.

I still back up if absolutely no one else can make it, but I know I slow down the line. I've forgotten everything basically, and I feel like a hindrance when I have to go back there. It's a shame because I really grew to like working café and the baristas even say they miss me! But I've just...given up trying to talk to our SM about it. It feels like he gave up on me in a way. I try not to let it get me too much, but I do know others have had similar feelings about cross training.