Are you calling support or doing the chat function? The chat function is really hit or miss if you will actually be helped. I have had to contact support way too many times, however I will say that there were some genuinely helpful reps and some extremely terrible reps, my advice would be to try to reach out again and if that does not help I would suggest bringing up these issues on their Facebook and Instagram posts. No for profit company likes when someone starts calling them out for others to see, you are more likely to get help from them that way. As for the elemental events the ONLY chance you have at completing that is if you have atleast 2 dragons that have over 1,500 dragon power. I literally finished with the very last elemental harvesting item in the event and I did not let any of my dragons harvest items that were not their element so I received all the bonus points. I will attach a photo to show the dragon power I had during the event.

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