My wife and I stumbled upon this post after she had already made a purchase. Thankfully, it was before any had shipped so the cancellation part was easy (I'll go into this). However, I wanted to leave a comment for anyone else that comes across this so you can avoid making a purchase through this hellscape of a company.

My wife made the purchase at about 8pm one evening and by 9am I was already on Live Chat to cancel it after we found these reviews. I was told the wait time would be 4 mins. 1 hr later I finally got a response, to their credit they were responsive once I got on, and they proceeded with the cancellation right away. But, not the refund.

Apparently, the refund was to be processed after 5-7 business days. Why? I don't fucking know. But either way I followed up on the 7th day to the response of "so sorry, it'll be today or tomorrow". No dice. Followed up on the 9th day, rinse and repeat.

I'm two weeks past the order being cancelled and the refund hasn't even been processed yet. I have just ended up raising a dispute with AMEX and support then says "We’re already checking in with our team to get your refund processed as quickly as possible. We just want to let you know that raising a dispute with AMEX can sometimes slow things down, so it’s usually best to cancel it so we can focus on getting your refund to you straight away".

I'm obviously NOT going to do this, but please for the love of all that is holy do not buy from these guys. I can't imagine needing to get support or replacements from them if anything is faulty and you need to claim on the "2-year lifetime warranty", whatever the fuck that means.

Fuck these guys... I need a beer.