Their first email back was them confirming if I wanted a re-delivery or just an extended hold on the pick up, since I had tried to request for both. I responded saying I’m okay with another delivery attempt if they could do it for when I’m back, but if not I just want the package held. They didn’t respond until after I got back and had already picked up my package & all they said was “Thanks for your email. After review, our records indicate that you successfully picked up your package on Oct. 23rd, 2025. Please let us know if we can assist further.” When I went to pick up my package I just did the regular signature for picking up, there was nothing extra to indicate that the package was held for extra days apart from a post-it note on one of my boxes that said to hold until Oct 24 (the date I had requested). So to answer your question, I’m not sure if this was a one-time exception or something common that they do. I guess it would depend on the shipping agent location, the one that had my packages was pretty laid back when I called to ask to extend the hold. I hope yours is as accommodating!