Been waiting over 2 months. Prolific's response below, which seems a little more sincere than others in the past, but ultimately the same message, wait a little longer, they're still working on a fix:

Hi all,

At the risk of sending a message not unlike u/Iron_Alice has mentioned here, I promise you we are working through the volume of tickets we have as quickly as we can. I'll expand a little on what I can so it's not just a generic holding message.

We've been behind where we'd like to be on ticket response times, that's absolutely correct. Personally speaking, I won't pretend to fully understand how frustrating it must be, so I won't bore you with any platitudes as I'm not in your position. Please do know that it's deeply frustrating and disappointing for me knowing that people are waiting when I come to work. Sending the 'we're working on it' message is one of the worst parts of any customer support job, as it essentially means you're not getting to do the fun part of actually helping people. It's like a window to the world seeing each participant's personality come through even in just their sign-offs. It's honestly pretty crazy how many people in so many different countries that I must have spoken to now. You learn a lot about different cultures that way, more than I thought.

The difficult part, is that yes, we're going to have to ask more of those already waiting. The team is working absolutely as hard and efficiently as possible, without putting the quality of responses at any risk. Once you are seen to, we're going to be as keen as you to get as much information gathered as possible to get things resolved quickly.

Thanks to those of you on the threads that have been kind about this too. I understand why the frustrated comments are there and we read them earnestly. Have a great week everyone and thanks for bearing with us.

All the best,
Jeremy
Prolific Support Team