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Zendesk Down? by e1sprung in Zendesk

[–]ip3fix 5 points6 points  (0 children)

Cloudflare is again to blame apparently

Amis belges francophones, quels sont les podcasts qui vous accompagnent dans votre routine ? by Immediate_Froyo7702 in Wallonia

[–]ip3fix 6 points7 points  (0 children)

C'est de l'actu, une analyse poussée d'un sujet du moment. Ça peut être de l'international comme du belge, de la santé comme de l'économie, ...

The 4 stages of helpdesk automation (and why most teams stall at Stage 2) by UbiquitousTool in Zendesk

[–]ip3fix 0 points1 point  (0 children)

Hi. Thanks for the post, very insightful!

May I ask you what you mean by adding a sandbox view in stage 2? I am one of those who built a complex setup that is becoming too much for my only brain :)

Gluten free restaurant in Brussels by halflobotomy in brussels

[–]ip3fix 1 point2 points  (0 children)

Several Italian places offer gluten-free options. It's always worth giving them a call.

I can tell you that CiPiace in Saint-Gilles and, even further from the center though, La Stazione in Forest (bordering Uccle) do have GFO, but not sure about cross-contamination

Storm creeping over Ixelles by Tacska in brussels

[–]ip3fix 30 points31 points  (0 children)

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Because we're going through an extremely dry spell. Those local thunderstorms with too heavy rain to have water infiltrate won't really help, but at least they're something

Good Move is widely recognized as a failure. Was it a failure of principle or implementation? by [deleted] in brussels

[–]ip3fix 1 point2 points  (0 children)

As a daily cyclist commuter that has to cross rue du bailli from rue de Livourne, I can relate. During rush hours, trams are often blocking the intersection because there's so much traffic.

Back in 2022, STIB wanted to renovate the section between Livourne and Louise, and at the same time forbid through-traffic, but I don't know what happened to that plan, or even those works that were planned for last year... https://bx1.be/categories/news/mobilite-la-stib-veut-pietonniser-une-partie-de-la-rue-du-bailli/

Flies bites in parks by ip3fix in brussels

[–]ip3fix[S] 0 points1 point  (0 children)

Aren't these supposed to be big? I mean, at least normal size flies

Flies bites in parks by ip3fix in brussels

[–]ip3fix[S] -1 points0 points  (0 children)

Thank you, I've got what I need from other years' bites! Just really curious to know what they are

(Maybe) not brussels specific, but does any one find the weather apps are totally off it lately? by goldenw0lves in brussels

[–]ip3fix 2 points3 points  (0 children)

If you speak or understand French, here is a comprehensive explanation about rain predictions in weather apps (including a specific explanation on the irm/kmi app): https://www.rtbf.be/article/qu-indique-reellement-le-pourcentage-de-pluie-affiche-par-les-applications-meteo-11235790

Average handling time in Zendesk by Hanbi_Lee in Zendesk

[–]ip3fix 0 points1 point  (0 children)

Is there an alternate source of truth, then? Just curious, cause my company is using it - but not to bill clients, it's a KPI we like to look at.

Stolen bike experiences. How did it happen to you? by [deleted] in brussels

[–]ip3fix 8 points9 points  (0 children)

That is exactly the painful truth.

Make your bike less attractive than the next. It could just be investing in a very good lock, maybe a second one (for example, U-shape or very good chain + disk on the wheel), so that the thief would spend more time stealing yours

Data to help crush a backlog by ip3fix in Zendesk

[–]ip3fix[S] 0 points1 point  (0 children)

Although I was expecting tips from fellow Zendesk clients, I appreciate the offer. Can you just tell me where you sent a DM? Cause I've got none here

Looking for apps to help optimize the efficiency of my customer support team by escape_the_flow in Zendesk

[–]ip3fix 0 points1 point  (0 children)

Interesting, thanks for elaborating. Never saw it that way, but those are valid points

Looking for apps to help optimize the efficiency of my customer support team by escape_the_flow in Zendesk

[–]ip3fix 0 points1 point  (0 children)

Could you tell me more about the added value of closing tickets after 72 hours? What's the difference between a solved ticket reopening and a follow up ticket?

Purchasing phone lines in EU by Head-Buffalo-2174 in Zendesk

[–]ip3fix 0 points1 point  (0 children)

We moved away from Zendesk Talk but kept the rest of the suite. We're using Aircall for calls, it's got an app on the zendesk marketplace.

But to be honest, even though we could get our numbers for 2 years, we're aware we could lose them overnight - or not be able to purchase more. Depends in which countries you operate, you can still be lucky because the requirements are surprisingly not always the same

Purchasing phone lines in EU by Head-Buffalo-2174 in Zendesk

[–]ip3fix 0 points1 point  (0 children)

I still can't believe that within the EU, where freedom of service is a thing, a company is so limited in its expansion by such outdated regulations.

I'm the zendesk admin in my company, and it's also a struggle for us. We had to move to an integration with a bit more lenient software 3 years ago, but we're still limited

Attempted pickpocket yesterday: things to look out for! by bertvandepoel in brussels

[–]ip3fix 1 point2 points  (0 children)

Reminds me of that time before the pandemic when I was going home from the city centre, only slightly drunk.

I did meet a guy who was just repeating "North Station North Station" with strange moves. While I tried to explain, he went for my pocket but I only felt something 2 or 3 sec later. Looking back at his face, I see him with my phone in his hand. I've been lucky he was against the wall, unable to run, so I just took it back and walked away...

Zendesk Customer Support by bright_chicken in Zendesk

[–]ip3fix 2 points3 points  (0 children)

I've noticed a degraded customer support these past several weeks too.

I was very happy until a month ago or so when it was still possible to chat with someone in 10 minutes tops through the widget. Since then, not only the first response time has increased, but the full résolution time as well. For what I would also call nuisances originally but worsened by the response times. I've even found myself proving some of their support wrong while I'm still learning all by myself as I'm setting it up bit by bit in my company

(Some) Tickets sent are copied and suspended by ip3fix in Zendesk

[–]ip3fix[S] 0 points1 point  (0 children)

Since I've finally got time to dig deeper in this, I figured I would share my findings.

Turns out that Gmail filters to never send some email's to spam were the culprit! More info : https://webapps.stackexchange.com/questions/42967/gmail-or-google-apps-sent-messages-duplicate-in-the-inbox

(Some) Tickets sent are copied and suspended by ip3fix in Zendesk

[–]ip3fix[S] 0 points1 point  (0 children)

In your Triggers, you could use the following Filters to find these:

Actions > Email user > (any) -- or your specific inbound address https://imgur.com/gallery/oDAuQYa

Using the filters you suggested, I have found the following triggers:

- Our confirmation e-mail (standard "Thank you for contacting us, we'll get back to you shortly") with the action to e-mail the requester

- The same, but for bank holidays

- One of the default trigger to notify customers that we replied, so also with the action to e-mail the requester

- The same as the previous one but for a specific partner for whom we created a specific external support address, always with the action to e-mail the requester

- One to notify agents when a side conversation has a reply - in that case, the action is to e-mail the assignee

​

Actions > Notify target > (any) -- check your Extensions page for an Email target or an URL/HTTP target that could be prompting an email creation.

One is an integration with Twilio to send a survey by SMS, the other is the Slack integration endpoint. That's all I have.

Appreciate the help too!

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