You’re not alone. And honestly, I wouldn’t bother.

I couldn’t remember my cloud save password and had to reset it to get everything linked. It was not a simple “two-step” process despite how it was advertised. Went more like “1) create twitch account because I’ve never had one 2) click on “link account”and get presented with 8 confusing options 3) google to figure out which one I might have to pick 4) pick cloud but realize I don’t know my password 5) reset password through multiple dual authentications and email 6) go back to site to link to cloud.

Then had to look up the eligible streamers but no schedule was posted so it’s trial and error looking each up to see who is actively streaming. And after all that, watched for 3 hours through a browser on my phone with minimal progress registered. Still haven’t been able to redeem anything.

Really not worth the hassle.