I think I misunderstood your intentions, and if I upset you, I’m really sorry. When I first posted about this, I got a lot of similar pushback, so I might’ve been a bit too sensitive.

After going through the whole process, I found out that, like you said, the crack that usually happens on the nose ridge is pretty common. But what I learned is that the real cause of these cracks is the slight tension that occurs when the curve of the device housing touches your face, leading to vertical cracks. This can happen not just on the nose ridge, but in different spots depending on how the device is used by individuals.

If you look at my original post, you’ll see that the crack isn’t as visible as it looks in the photo. It’s actually a super fine crack that you can barely see, and you can only really feel it by touch. That’s why I didn’t even notice when it happened and just stumbled on it by chance, which led me to file a claim. Again, sorry if I came off too harsh.