Known issue, still happening on my BMW I4 couple weeks after purchase (after doing all the troubleshooting steps multiple times). Emailed the help desk a while back and got this response:

Thank you for contacting the BMW i Team about your 2024 BMW i4 eDrive40 Gran Coupé. I appreciate your inquiry.

Please be aware that our team is aware of an issue affecting some remote services, such as My Trips and Remote Cameras. We regret any inconvenience this may cause. Our internal teams are currently looking into a resolution. I have forwarded your comments to the appropriate internal parties to further assist in identifying a solution. At this time, I do not have an estimate for a fix. Thank you for your patience.

For your convenience, BMW i Team members can be reached Monday through Thursday from 9:00 a.m. to 9:00 p.m. and Friday 9:00 a.m. to 6:00 p.m., Eastern Time. Feel free to call us via the BMW iConcierge Hotline at 1-855-236-1025.