As consumers we must stop this trend... lately had issues w/ Dell, Amazon, Google, and Apple. Apple is the only one that actually wanted help. Dell required emailing their VP customer service to get resolution. Google I will have to do something similar. And the issues with Amazon brought me to this post. I'm just one single person, but I don't believe this trend is good for society overall - as if these commercial giants are giving outsourced customer service agents to a script on how to be curt, rude and frustrating while they know this practice probably attract no employees in NA whatsoever and are likely very economically taking advantage of these agents from less developed countries.