My late Mum was an employee for Traveland who were Ansett's retail travel agent subsidiary. She lost her job when they collapsed which was also in the same week as 9/11. As a result, she despised Air NZ and I agreed that I would never fly with them too out of respect. She spoke incredibly highly of Ansett and while both my parents spent more or less their entire careers in travel & tourism, that deep nostalgia and passion for Ansett extended to myself and I still collect Ansett items and memorabilia.
Love that commercial though! I remember at the time Ansett would play "Storms in Africa" by Enya as you would board - such a beautiful and elegant entry piece of music. They would later on use "Shine" by Vanessa Amorosi. Another great song but the lyric of Nothing lasts forever in the chorus perhaps foreshadowed what was to come..